Virgin Mobile min/texts 300/300 no rollover from 28 april 08

[Tod]

I like the way the new tariff they have used as a sweetener for the loss does not come in until June!

It's interesting to note that they have brought forward the lower but still uncompetitive and still very expensive WAP access tariffs to 28th April 2008, instead of the earlier announced date in June 2008, - The cheaper but still ridiculous expensive WAP access kicks in on the same day of the removal of the rollover minutes.

[dilli-theclaw]

HHHmmm and yet I still have had no text or letter about this.

[TheDaddy]

Originally Posted by Jefferson T

HHHmmm and yet I still have had no text or letter about this.

Me neither and mine rolled over the other day

Originally Posted by lostandconfused

Maybe the way they informed people is outrageous to you. But Cant you see that comparing a change in contract (which you can cancel if you chose) to cancer is excessive?

And to advise people by text that they are losing part of their deal is acceptable?
The way they rope people in then decide to take away benefits, while charging the same money is wrong,nothing short of cowboy tactics.

[lostandconfused]

Originally Posted by arcamalpha2004

And to advise people by text that they are losing part of their deal is acceptable?
The way they rope people in then decide to take away benefits, while charging the same money is wrong,nothing short of cowboy tactics.

In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.

I was pointing out that there is a vast different between cancer and a mobile phone bill.

I wouldnt say they have roped people in, as there is no minimum contract so the customer can leave at any point if they no longer find the package competetive or can get it cheaper elsewhere.

This could go on forever - You might find texts acceptable, where they inform customers of a significant change to T+C or package details, lostandconfused - but I don't. I expect texts from family and friends, not a commercial company I pay my money to provide me a high standard of service, which until all this happened, was a company I was happy to pay my money to.

They told me they would be sending out a letter several weeks ago now - I still haven't got that letter, not that it will make any difference now.

[Pushkar]

I guess it's a lucky thing that i've just split up with my girlfriend then!

Originally Posted by lostandconfused

In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.

I was pointing out that there is a vast different between cancer and a mobile phone bill.

I wouldnt say they have roped people in, as there is no minimum contract so the customer can leave at any point if they no longer find the package competetive or can get it cheaper elsewhere.

In a lot of opinions it is not ok to text a major change to a customers terms and conditions, with regard the cancer issue I was saying its a good thing our hospitals do not take a leaf from the vm way of doing things if you have an issue with that then thats upto you.

Ofcourse they have roped people in, the point is are vm going to reduce the monthly fee in light of the change they have made?
Ofcourse they wont.

[Sirius]

Originally Posted by lostandconfused

In my opinion a media company informing by text and following it up with a letter is acceptable. But that wasnt the point that i was making.

At this point in time i have NOT received a letter, Or are Virgin exempt from the normal procedures that all other company's seem to able to commit too. But hey they think they are going to get away with spying on there customers web browsing as well.

[Drew02]

Somewhat surprised when my bundle came through today. Text message received from Virgin a few weeks ago said that from 28/4/08 remaining minutes and texts would not rollover. My bundle automatically renewed this morning. My remaining texts and minutes rolled over. Currently have 380 texts and 595 minutes. Maybe it starts tomorrow

[nicko]

Mine rolled over yesterday 29th April,but it didnt renew but i have retained existing minutes and texts currently 543 minutes 598 texts.

[WHISTLED]

On a brighter note as VM employees we get an amazing deal through staff deal!

Everything half price actually..!

[bikeman]

Regardless of the spin VM are putting on it, it seems obviously to me that they stand to make more money by not rolling over unused minutes; main reason being there is no buffer before you get charged at standard rates.

As cheapskates like me will always try to use every last minute of that 300 so as not to lose them, there is a real danger of having to pay for a few mins over at the std rate - and VM knows this means more cash for them (why else would all teh mobile ops be against rollovers?).

Anyway, my rollover is date is tomorrow and rather than handback my unused 240 minutes I have left my phone with an open call to my wife's Orange mobile.

And I'll be making sure I never go over the 300mins - £10 pm is all VM are ever going to get from me.

ps I got the text (4 april) and an email (12 april) but I never got that letter, and nothing was mentioned on my bill (8 april)!

---------- Post added at 11:41 ---------- Previous post was at 11:20 ----------

Originally Posted by nicko

Mine rolled over yesterday 29th April,but it didnt renew but i have retained existing minutes and texts currently 543 minutes 598 texts.

Ha ha ha - have VM fkd up? are rollovers still happening past the 28th?

[coyle04]

Im on the Pay as you go version of the Media tariff so I only top up £10 a month and when my minutes and texts are finished, they're finished!
Good way to save some cash!