TiVo General TiVo Discussion Part 2 - Page 98

Stephen · 14-04-2011, 17:03

Quote:

Originally Posted by bbxxl

This is a looooong thread. Is there anyone able to summarise the main pints of what has been discussed to save others having to read through the whole thread? And possibly make a sticky post?

What do you want to know?

Gunslinger · 14-04-2011, 17:04

Quote:

Originally Posted by OLDGOLD

Hi Gunslinger. What time on Tuesday did you order?

Thanks.

Around midday I think. The email arrived late morning.

dazed&confused · 14-04-2011, 17:07

Quote:

Originally Posted by Digital Fanatic

That's correct, only 1 install order can be open on your account. you can upgrade after install.

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It's not a rule, denphone. It's a "flaw" in the billing system.

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Sorry, there are a lot of queries in this thread...

What was your last contact with VM about it?

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

denphone · 14-04-2011, 17:10

Quote:

Originally Posted by windy

My install in on the 19th april between 1pm-6pm.

Thats great.

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Quote:

Originally Posted by dazed&confused

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

l agree it is a flaw in their system.

OLDGOLD · 14-04-2011, 17:11

Quote:

Originally Posted by Gunslinger

Around midday I think. The email arrived late morning.

Cheers! I ordered about 5pm on Tuesday and not had confirmation. So if they are doing them in order of receipt, I guess maybe tomorrow I should get the confirmation.

Davekg77 · 14-04-2011, 17:15

I have had loyalty discount added back on so a happy customer again. Bring on TiVo next Thursday.

windy · 14-04-2011, 17:18

Quote:

Originally Posted by OLDGOLD

Cheers! I ordered about 5pm on Tuesday and not had confirmation. So if they are doing them in order of receipt, I guess maybe tomorrow I should get the confirmation.

I rang them up yesterday saying i had no confirmation email and they didn't even have it on my records..after a while i got put through to someone else and now its 19th April when the original one was 28th...and they tried to charge me for the install as well even though its free install in April.

Digital Fanatic · 14-04-2011, 17:36

Quote:

Originally Posted by Gunslinger

Just had my confirmation email, having ordered online on Tuesday.

As we needed to keep the Easter/Bank Holiday period completely clear, I had requested 9 May install date. (After all it's only a TV box, what's another couple of weeks - some people do have a life!). Also the immediate panic and rush might have died down, and the techs hopefully got more experienced at doing the installs, but we still avoid the £40 install fee.

Annoyingly, the date of the install came back as 30 April, which we definitely can't do. What is the point of giving customers a date EARLIER than the one they requested?

(Have subsequently telephoned in and changed to 10th May. Apparently if your requested date is not available, the system automatically schedules in the first available 'free' slot).

Also then mysteriously received an email (in my spam folder) from 'Virgin Media Entertainment' saying "You're in! Your new premium TV channels are on their way" - what is that all about, we already have the Sky Sports / Movies HD selection, and nothing has been changed?

must be going on your TiVo box?

OLDGOLD · 14-04-2011, 17:37

Quote:

Originally Posted by windy

I rang them up yesterday saying i had no confirmation email and they didn't even have it on my records..after a while i got put through to someone else and now its 19th April when the original one was 28th...and they tried to charge me for the install as well even though its free install in April.

It's such a shame that VM customer service is so poor. The introduction of TiVo shows the company is IMHO a really forward thinking company that has loads to offer customers, but it's let down by the terrible customer service.

Digital Fanatic · 14-04-2011, 17:40

Quote:

Originally Posted by cozmic1988

I guess Brighton's really into TiVo, lol. Can't believe I've got to wait another month. Was all set to have it next week!

Call up now you have a date fixed. see if there is an earlier slot in your area

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Quote:

Originally Posted by dazed&confused

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

You won't get anything else then. Only customers who ordered online will need a confirmation. Chill

TiVoness is a coming!

whoareyou · 14-04-2011, 17:40

Been over 48hrs now and no reply to email order. Understand their very busy, buts its very frustrating....

blackthorn · 14-04-2011, 17:40

Quote:

Originally Posted by dazed&confused

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

I`m in the same posistion as you are, phoned monday after getting email, gave install date over the phone and thats it. Are we supposed to get something else, I`m not sure we need any confirmation but who knows maybe we do.
I`ll find out on tuesday if they turn up or not

No reason why they shouldnt though.

Digital Fanatic · 14-04-2011, 17:43

Quote:

Originally Posted by OLDGOLD

It's such a shame that VM customer service is so poor. The introduction of TiVo shows the company is IMHO a really forward thinking company that has loads to offer customers, but it's let down by the terrible customer service.

Customer Care can't book TiVo in with the pre-sale offers, only the TiVo sales team can do it.

This is what has caused some issues. I'm sorry you feel our customer support is poor.

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Quote:

Originally Posted by blackthorn

I`m in the same posistion as you are, phoned monday after getting email, gave install date over the phone and thats it. Are we supposed to get something else, I`m not sure we need any confirmation but who knows maybe we do.
I`ll find out on tuesday if they turn up or not

No reason why they shouldnt though.

As above, only ONLINE bookings will get a confirmation email, you've already got the install booked

savvychels · 14-04-2011, 17:46

Quote:

Originally Posted by savvychels

No - it's fair to call me naughty - I did feel really badly as I'm not normally one to skip protocol. I really struggled with it, but not so much now.

Thanks for all the assistance you do give to the forum. This must be driving you as crazy as the rest of us when they've originally told staff one thing and keep moving the goalposts.

Email finally arrived at 4:45pm this afternoon with phone number and unique code.

dazed&confused · 14-04-2011, 17:48

Quote:

Originally Posted by Digital Fanatic

Call up now you have a date fixed. see if there is an earlier slot in your area

---------- Post added at 17:40 ---------- Previous post was at 17:38 ----------

You won't get anything else then. Only customers who ordered online will need a confirmation. Chill

TiVoness is a coming!

Thanks DF - What would we do without you
Only 134 hours 11 minutes & 30..29..28..27 seconds to go -
not that I'm counting