SD : TV price rises

[BenMcr]

Originally Posted by andy_m

So has the position changed since the last price rise?

Yes, I believe so

[japitts]

Originally Posted by spiderplant

VM do solve many problems on the phone.

Their offshore CS also cause and create a lot of problems on-the-phone too.

[devilincarnate]

Originally Posted by carlwaring

<annoyed grunt> You know what I meant

Yes I did but fun

---------- Post added at 21:11 ---------- Previous post was at 21:06 ----------

Originally Posted by japitts

Their offshore CS also cause and create a lot of problems on-the-phone too.

Never had a problem with any call centre I have called.

[andy_m]

Originally Posted by BenMcr

Yes, I believe so

That's disappointing - I would imagine most customers would welcome more transparency in their billing, not less. Thanks for answer.

[BenMcr]

Originally Posted by andy_m

That's disappointing - I would imagine most customers would welcome more transparency in their billing, not less. Thanks for answer.

The information customers get accurately reflects the changes they will get on their bill

[Superblade7]

Originally Posted by BenMcr

The information customers get accurately reflects the changes they will get on their bill

Ben,

Whilst most of us accept what you are saying regarding getting individual prices rises according to our packages, there must be a unit cost for each service within a collection and then a discount applied to give the collection price.

Therefore, similar to most other companies (and by law), VM must have a basic price list for each individual service and then in circumstances like this show what the price increase is for each service. It's gotta be there somewhere even if it's hidden away.

That is what people are after with transparency and people can then see what the price rises are in total even if their individual price rise may differ.

As an example, take gas and electric. My supplier provides me with a unit cost for each service and then applies a discount if I take both as a bundle. VM used to do this and still ought to do the same.

Superblade7

[andrewbrown]

Originally Posted by Superblade7

Ben,

Whilst most of us accept what you are saying regarding getting individual prices rises according to our packages, there must be a unit cost for each service within a collection and then a discount applied to give the collection price.

Therefore, similar to most other companies (and by law), VM must have a basic price list for each individual service and then in circumstances like this show what the price increase is for each service. It's gotta be there somewhere even if it's hidden away.

That is what people are after with transparency and people can then see what the price rises are in total even if their individual price rise may differ.

As an example, take gas and electric. My supplier provides me with a unit cost for each service and then applies a discount if I take both as a bundle. VM used to do this and still ought to do the same.

Superblade7

Why would it be the law to list individual items in a bundle? If you buy a package holiday, it doesn't tell you this much for the travel, this much for the hotel etc?

And using the example of gas and electrics pricing as "transparent" almost made me spit my morning coffee.

[BenMcr]

Originally Posted by Superblade7

VM used to do this and still ought to do the same.

We have been over this many times before

You are right that they did indeed - when the 'unit price' reflected the individual cost of each service.

That hasn't been the case for many years due to the reducing relative costs of the services, so putting the system 'unit price' on the bill would cause significant complaints - which is main the reason the bills were changed

For instance XL 60 broadband shows as a 'unit price' of over £37 on the system - however no one pays that price, it's never been sold and that price and never will be.

If it was shown, the first thing that someone will do (and used to do when they were broken down) when they see that on their bill is to phone up and complain that they are being overcharged

[carlwaring]

Originally Posted by BenMcr

That hasn't been the case for many years due to the reducing relative costs of the services, so putting the system 'unit price' on the bill would cause significant complaints - which is main the reason the bills were changed.

Although I too preferred the older - itemised - bill, I have to back Ben up here and say (as I'm sure many will remember) that VM got just as many complaints back then about how confusing the billing system was and could it not be simplified. So they did.... and look what happened. Lovers of irony take note

If it was shown, the first thing that someone will do (and used to do when they were broken down) when they see that on their bill is to phone up and complain that they are being overcharged

Indeed. But, as I said, I actually liked that as it showed me what discount I was actually getting.

[passingbat]

Originally Posted by carlwaring

Although I too preferred the older - itemised - bill,

I actually liked that as it showed me what discount I was actually getting.

Agreed.

[toady]

Originally Posted by carlwaring

Although I too preferred the older - itemised - bill,

I actually prefer the new bill, its a lot clearer to read

[Superblade7]

Originally Posted by andrewbrown

Why would it be the law to list individual items in a bundle? If you buy a package holiday, it doesn't tell you this much for the travel, this much for the hotel etc?

And using the example of gas and electrics pricing as "transparent" almost made me spit my morning coffee.

Have a read of the Trading Standards guidance on pricing (http://www.tradingstandards.gov.uk/c...V1011-1111.txt).

Whilst VM can happily sell you services as bundles at a bundle charge, they should have a price list available for each product. I'll just add that I'm happy with the current billing system but should be able to obtain a price list if required.

The package holiday analogy isn't the same as the prices of each part can vary daily whereas VM's products have a standing charge with ocassional increases/discounts.

In respect of gas prices, you'll always get a contract with unit charges although the numerous tariffs available are what cause the confusion.

[dodgem22]

A price rise great very amusing. Since the last tivo update i am regularly getting the hdmi not recognised, before the update I did not get this yet more amusement. My tivo no longer gets on with my Panasonic tv.

If anything its a price reduction I want.

I am now going to have to seriously consider my options I already feel Virgin is getting to expensive so i for one could after many years be about to jump ship.

Maybe Bt maybe talk talk or Sky if I can get a tree chopped down. It really does feel like Virgin are taking the mickey.

Just looked at the extra for nothing part of their excuses and whats coming soon I dont use the London underground so meh and as for tv anywhere I would not really use this granted some people will but not me.

[praxis]

Originally Posted by dodgem22

A price rise great very amusing. Since the last tivo update i am regularly getting the hdmi not recognised, before the update I did not get this yet more amusement. My tivo no longer gets on with my Panasonic tv.

If anything its a price reduction I want.

I am now going to have to seriously consider my options I already feel Virgin is getting to expensive so i for one could after many years be about to jump ship.

Maybe Bt maybe talk talk or Sky if I can get a tree chopped down. It really does feel like Virgin are taking the mickey.

Just looked at the extra for nothing part of their excuses and whats coming soon I dont use the London underground so meh and as for tv anywhere I would not really use this granted some people will but not me.

You may want to hold back on Talk Talk they are top of the we don,t care brigade

[BenMcr]

Originally Posted by carlwaring

Indeed. But, as I said, I actually liked that as it showed me what discount I was actually getting.

A discount is only a discount when it's a reduction against the 'normal' price.

Most of the adjustments that used to be shown (and are still on the system) are to get the price to the current advertised price, so are not a discount