Brighton Slow Again - Page 7

Andrewcrawford23 · 05-03-2012, 20:39

Quote:

Originally Posted by db133

I am not trying to annoy anyone.

I did not tell anyone 'they needed to change their 'mtu' what ever that is.

---------- Post added at 20:36 ---------- Previous post was at 20:30 ----------

Fair point.

So its all right to put "He's clearly incapable of opening a web page. Leave him be."

But its not alright to respond with 'So kind what goes round comes round'

---------- Post added at 20:37 ---------- Previous post was at 20:36 ----------

But why is that ?

my guess would be your on old qam64 etc which provide less bandwidth etc

db133 · 05-03-2012, 20:39

Quote:

Originally Posted by Andrewcrawford23

go to signal and post that

Where is signal ?

Andrewcrawford23 · 05-03-2012, 20:40

Quote:

Originally Posted by db133

Where is signal ?

dnt worry oyu have i assume you had another modem which you dnt

General Maximus · 05-03-2012, 20:48

Quote:

Originally Posted by db133

I did not tell anyone 'they needed to change their 'mtu' what ever that is

my bad, i must be getting you confused with someone else

When we talk about signal or power levels we are referring to the stuff you have already posted.

A lot of people have been moaning about the speed they achieve in Brighton recently. Apparently it is down to the network being congested due to the high student population.

qasdfdsaq · 05-03-2012, 20:54

Quote:

Originally Posted by General Maximus

where do you live. I cant believe you are on QAM64 and QAM16. Anyways, your downstream power and SNR are low which is probably what is causing your rubbish speed all the time.

SNR is borderline. Probably had to drop from QAM256 because of noise, just to keep things running. Obviously, a concurrent 1/4 reduction in capacity doesn't help.

thenry · 05-03-2012, 20:57

send an email to the CEO at VM

Quote:

neil.berkett@virginmedia.co.uk

state your troubles and what youve been told here. also include your VM customer info and your personal contact number to contact you on.

let us know how you get on..

db133 · 05-03-2012, 21:11

Quote:

Originally Posted by thenry

send an email to the CEO at VM

state your troubles and what youve been told here. also include your VM customer info and your personal contact number to contact you on.

let us know how you get on..

I will do as you advise tomorrow. Although I am a little confused as to what I have been told on here. Leaving aside the insults and rude remarks that is.

thenry · 05-03-2012, 21:12

whens your your/brightons speed upgrades due.. www.doublespeed.virginmedia.com

Kymmy · 05-03-2012, 21:17

Can I remind members to keep on topic.. If you have a problem with a post and it breaks the rules then please report it, otherwise either leave the thread or use the ignore button. Any more uncivil remarks will not be tolerated.

thenry · 05-03-2012, 21:22

Quote:

Originally Posted by db133

I will do as you advise tomorrow. Although I am a little confused as to what I have been told on here. Leaving aside the insults and rude remarks that is.

in your email...

slow speeds/over subscribed/not enough capacity to handle everyone/no sign of upgrades to handle the load/no sign of upgrades period.

------

post up on the virgin media community forum as well. all the modem stats that was requested here without posting your MAC address or serial... they should notice issues there.. you may have a tech booked to come out to you.

capacity etc. will be looked up by the agent.. mention it in your thread. NOTE they dont reply straight away and it may take a few days to get one on the VM forum.. dont create multiple threads. just keep an eye for a reply once youve posted.

-------

you can also try calling VM, you want someone from the UK handle your call if you do call in or forget it.

get that email sent off though. sooner you send it off the sooner youll get a reply/call back

db133 · 06-03-2012, 09:46

Quote:

Originally Posted by thenry

whens your your/brightons speed upgrades due.. www.doublespeed.virginmedia.com

From July.

---------- Post added at 09:46 ---------- Previous post was at 09:39 ----------

Quote:

Originally Posted by thenry

in your email...

slow speeds/over subscribed/not enough capacity to handle everyone/no sign of upgrades to handle the load/no sign of upgrades period.

------

post up on the virgin media community forum as well. all the modem stats that was requested here without posting your MAC address or serial... they should notice issues there.. you may have a tech booked to come out to you.

capacity etc. will be looked up by the agent.. mention it in your thread. NOTE they dont reply straight away and it may take a few days to get one on the VM forum.. dont create multiple threads. just keep an eye for a reply once youve posted.

-------

you can also try calling VM, you want someone from the UK handle your call if you do call in or forget it.

get that email sent off though. sooner you send it off the sooner youll get a reply/call back

Email has been sent to CEO at VM.

I have posted up on the virgin media community forum.

ref: you can also try calling VM, you want someone from the UK handle your call if you do call in or forget it.

I will save calling VM for another time as it can be such a painful experience !

thank you for your assistance it is much appreciated.

thenry · 06-03-2012, 10:29

From July this year is good. i thought it would have been 2013 for you. upgrades should take place before that and closer to the date to handle it all. let us know how you get on with the CEOs office...

your thread on VM > community.virginmedia.com/t5/Fibre-optic-broadband-cable/Brighton-Slow-Again/td-p/1078245

you could have used your own words but not to worry my posted blunt upfront arrogance will no doubt please VM

General Maximus · 06-03-2012, 10:34

the CEOs office are very good. If anyone from tech support rings you though dont let them fob you off with rubbish about there is currently a fault and it will be fixed in two weeks or something like that. Somebody needs to come out and look at those power levels. Even if you dont get your full 10mbit, you will see an improvement if they are adjusted.

cookie_365 · 06-03-2012, 12:46

Quote:

Originally Posted by qasdfdsaq

When is brighton ever not slow?

I must be close enough to Hove to get the benefit of their 'We're not slow like Brighton' VM goodiness

db133 · 06-03-2012, 14:22

Ref: 'let us know how you get on with the CEOs office...'

Just received the following:

Thank you for your email.

I'm really sorry you're unhappy. Neil is currently unable to deal with your complaint personally; however, I've passed your email onto a member of his team, and they will be in touch soon to resolve this issue for you.

On behalf of Neil Berkett