Matt: Hi, welcome to Virgin Media. How can I help?
Matt: Just type your question below…
You: hey, i just wanted to know the plans about BT sports
Matt: I would be happy to assist you with BT Sports.
Matt: May I ask if you're already a Virgin Media customer?
You: no, so i was just wondering if its being added
Matt: Thank you for information.
Matt: We are currently in negotiations with BT Sports. We’re making every effort to ensure that our customers get a great service with the channels they want.
You: there have been rumors saying its being added tonight? is this true?
Matt: I am sorry, we don't have any such information, when we will get we will let you know.
You: but you dont, customers are the last to find out...
Matt: We will update our customer.
You: on ur website early today it said espn channel 541 bt 547 and 548.. it was on there for 10 mins before virgin took it down..
Matt: Information was correct but it was previous information, right now we do not provide BT Sports.
You: but you will before saturday? and dont fob me off, cause u never let ur customers know nothing ...
Matt: I understand your concern. However, we don't have any information about BT Sports until now. Howsoever, rest assured that you get this information once we add BT Sports with our TV package.
You: are you hoping to put it on XL package?
Matt: Yes, you might get this with TV XL package. I would insist you to please keep visiting our website for more information.
well theres all what i talked