SD : TV price rises

[BenMcr]

Originally Posted by borrissey

I was told £3 charge for TiVO not £3 per box.

The TiVo fee originally was per account but was changed to per box end of last year

[daggman]

Originally Posted by BenMcr

Exactly. They said likely said the speed would stay the same, not which tier you were on.

What?? I was paying for XL !!!!!!

We WERE ON XL, they rang me, i did not ring them, I think it is misleading to say we will keep your broadband the same, when they have not, they have lowered it a tier from XL to L.

---------- Post added at 14:23 ---------- Previous post was at 14:22 ----------

Originally Posted by BenMcr

Exactly. They said likely said the speed would stay the same, not which tier you were on.

How could it annoy you as you're paying for L, if you want 60Mb then pay for XL like the rest of us?


What?? I was paying for XL !!!!!!

We WERE ON XL, they rang me, i did not ring them, I think it is misleading to say we will keep your broadband the same, when they have not, they have lowered it a tier from XL to L.

[andy_m]

Looking at your bills the extra £3 is very definitely a Tivo fee rather than a general increase come early. If you were told that this wouldn't apply to you then you should ring up, but I thought the Tivo sub became per box rather than per account some time ago? Perhaps Ben et al can confirm?

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------

And in fact he's beaten me to it

[paultrademark]

Originally Posted by borrissey

I was told £3 charge for TiVO not £3 per box.

How many TiVo's do you have?

[borrissey]

WOW!!

Just rang Virgin up to ask about the extra charge, told them that I was told when I ordered my TiVO that the charge was per account not box. (I ordered my extra TiVO back in August had to wait for an install in november). So he says one minute I'll check that now comes back to me saying we can can reduce your bill by £10 a month for the same services you have now.

I'm happy and pretty amazed by it all my bill will now be £69.50 a month. Until April 1st when it goes up to £71.50 with the price rise that's £2 on XL TV. That's what I was told. But that's still less than I've been paying.



EDIT: I have two TiVOs

[paultrademark]

Originally Posted by borrissey

WOW!!

Just rang Virgin up to ask about the extra charge, told them that I was told when I ordered my TiVO that the charge was per account not box. (I ordered my extra TiVO back in August had to wait for an install in november)
EDIT: I have two TiVOs

I had the same issue. I have 2 TiVo's, the 2nd one was ordered before the end of October but was installed on 2nd November.

Up till January bill, I was only charged for 1 TiVo (£3 per month) but noticed on my last bill in Feb it had went up to 2 TiVos (£6 per month).

Called them up and turns out there was an audit team going through the accounts and noticed I was only paying for one box (which I was meant to).
Anyway, a manager checked it all out and indeed I should have been paying £3 so I now get a recurring £3 discount on each bill to balance it out.

[borrissey]

It's pretty weird how he came back with we can take £10 off your bill each month for the same services, I asked why he said something like every few days a month we have special offers on.

Just checked on myvirginmedia and recent charges are showing -£10.13.

[paultrademark]

Not sure exactly how VM work their discounts out (think it's a strange formula) but anyway when I phoned recently about the price increase (£3.50 in my case), I was told I could get another £2 discount to combat that as I had not used my £20 discount?? Not sure if he was just saying that or they indeed work to an exact figure.

Do you have Phone and Broadband too borrissey and if so what services?

[borrissey]

Originally Posted by paultrademark

Not sure exactly how VM work their discounts out (think it's a strange formula) but anyway when I phoned recently about the price increase (£3.50 in my case), I was told I could get another £2 discount to combat that as I had not used my £20 discount?? Not sure if he was just saying that or they indeed work to an exact figure.

Do you have Phone and Broadband too borrissey and if so what services?

It is weird seems like they make it up as they go along, lots of people paying different prices.

I have a separate account with M phone and 100meg BB that my works pay for. With an additional line for Fax machine.

[denphone]

Originally Posted by borrissey

I was told £3 charge for TiVO not £3 per box.

l am sure that is what it should be £3 per charge..

[andy_m]

Originally Posted by borrissey

WOW!!

Just rang Virgin up to ask about the extra charge, told them that I was told when I ordered my TiVO that the charge was per account not box. (I ordered my extra TiVO back in August had to wait for an install in november). So he says one minute I'll check that now comes back to me saying we can can reduce your bill by £10 a month for the same services you have now.

I'm happy and pretty amazed by it all my bill will now be £69.50 a month. Until April 1st when it goes up to £71.50 with the price rise that's £2 on XL TV. That's what I was told. But that's still less than I've been paying.



EDIT: I have two TiVOs

Good for you.

---------- Post added at 14:58 ---------- Previous post was at 14:57 ----------

More people should phone and negotiate, testing a company's desire to keep you as a customer.

[paultrademark]

Originally Posted by borrissey

It is weird seems like they make it up as they go along, lots of people paying different prices.

I have a separate account with M phone and 100meg BB that my works pay for. With an additional line for Fax machine.

Ahh that's why I never seen it on your bill

I have :

M Phone
XL BB
XL TV

1TB TiVo
500GB TiVo
V+ HD

=£67.90 (at the new prices from 1st April)

[borrissey]

Originally Posted by denphone

l am sure that is what it should be £3 per charge..

Yeah it's still £3 charge just built a bundle on VM website with all that I have 2 TiVo's etc, they only charge for one TiVO. Total was £76.50.

Originally Posted by andy_m

Good for you.



---------- Post added at 14:58 ---------- Previous post was at 14:57 ----------

More people should phone and negotiate, testing a company's desire to keep you as a customer.

Originally Posted by paultrademark

Ahh that's why I never seen it on your bill

I have :

M Phone
XL BB
XL TV

1TB TiVo
500GB TiVo
V+ HD

=£67.90 (at the new prices from 1st April)

I have Sports and Movie collection and HD Prem.

The BB and phone lines are on a separate account all together.

[BenMcr]

Originally Posted by borrissey

Yeah it's still £3 charge just built a bundle on VM website with all that I have 2 TiVo's etc, they only charge for one TiVO. Total was £76.50

Considering it's now £5 per TiVo box, then something isn't right in what you built

Even the bundle builder says:

TiVo 500GB box The TiVo box can store an amazing 250 hours of standard TV (50 hours of HD), suggest shows and search live TV, Catch Up and more. You can record three shows and watch a fourth too. The TiVo service costs £5 a month, and there's no activation fee.

and

Additional TiVo 500GB Box Enjoy TiVo in another room. There is a one-off activation fee of £49.95 and the service costs £6.50 a month for each additional box, plus a monthly TiVo fee of £5.00.

and at the review stage if you pick two boxes it says:

TV extras
TiVo Service £5.00

Additional TiVo 500GB Box £11.50

[borrissey]

Originally Posted by BenMcr

Considering it's now £5 per TiVo box, then something isn't right in what you built

Even the bundle builder says:

TiVo 500GB box The TiVo box can store an amazing 250 hours of standard TV (50 hours of HD), suggest shows and search live TV, Catch Up and more. You can record three shows and watch a fourth too. The TiVo service costs £5 a month, and there's no activation fee.

and

Additional TiVo 500GB Box Enjoy TiVo in another room. There is a one-off activation fee of £49.95 and the service costs £6.50 a month for each additional box, plus a monthly TiVo fee of £5.00.

Correct forgot about the HD Prem £83.50 with the price rises.

Review your order

Order details Monthly One-off
Your bundle
TV XL
12 month contract £30.50 << Change your order
TV extras More TV extras >
ESPN FREE
TiVo Service £5.00 £49.95
Additional TiVo 500GB Box Remove £11.50 £49.95
Sky Sports & Movies Collection Remove £29.50
Sky Premium HD Remove £7.00
Fees
Standard engineer installation £49.95
eBill for cable services FREE Switch to paper bill >
Your total costs £83.50 £149.85