Virgin Media to Double Broadband Speed

[TuesdayWildchild]

Originally Posted by Neo-Tech

Supposedly, I get the speed upgrade between April-July... bring it on! In the heck area.

I also got the e-mail saying I was on the fastest package (lolwut) and I would be upgraded to 120Mb soon. But I'm on 30Mb, so go figure.

I've also now recived said email

They obviously sent it to all VM BB customers by mistake, rather than the sub-divisions.

[TuesdayWildchild]

Originally Posted by Hugh

They obviously sent it to all VM BB customers by mistake, rather than the sub-divisions.

but I got the sorry email 12hrs before the upgrade email.
Did they know they were gonna make a mistake

[TonyHoyle]

I got the email saying the upgrade announcement was a mistake (twice!) but nothing about 2014. OTOH I only have 'S' and the modem isn't even plugged in.. it was only there to avoid the early termination fee.

[carbon60]

Originally Posted by virginruinedntl

i think the customers that will benefit the most will be those on the 2mb and 5mb, getting 5mb and 10mb will be a huge improvement for them. Wonder how many customers are on those tiers.

Just checked the package bundle on virgin seems as though i'd only save around £1.50 dropping down to L broadband from XL broadband, tv and phone so i'll probably just stick on that rather than go through retentions as i pay a few pounds less than new customers as we were going to quit for sky.

I did exactly the same thing last night - I don't need 60Mbit so I thought I'd investigate downgrading. I have the same as you (XL everything), I think although you save money going down to L Broadband the Triple XL bundle discount reduces/disappears which almost completely cancels out the saving.

Now a question no-one has asked so far is this. When XL30 came out there was a small reduction in the monthly bill if you moved from XL20. Now since XL20 and XL30 will both become XL60 will XL20 customers get this small discount to their bills?

[RichardCoulter]

Originally Posted by Kymmy

And here's me just signed up for 50Mb (though not installing until March)

Is it just download or are we getting any upload speed change as well (I already live in a increased upload area)

Can you not cancel it if it benefits you to do so? Btw, are you aware that your age on profile has gone down from 59 to 43

[Sirius]

Originally Posted by RichardCoulter

Can you not cancel it if it benefits you to do so? Btw, are you aware that your age on profile has gone down from 59 to 43

I suppose the question is how did you know

[mark1234]

Originally Posted by Kushan

It might have something to do with their entire IT system being a good 5 years out of date.
They only switched to IE8 a few months ago (From IE6!). Everyone's still on Windows XP / Server 2003 machines.

This is all too common. My place (large corporate) switched IE6 to 8 last year. The XP to Win7 migration is being planned, but given how long the Win95 to XP migration took, I don't expect most people will have Win7 until next year.

[virginruinedntl]

Originally Posted by carbon60

Now a question no-one has asked so far is this. When XL30 came out there was a small reduction in the monthly bill if you moved from XL20. Now since XL20 and XL30 will both become XL60 will XL20 customers get this small discount to their bills?

There are no price differences in tiers, there was just a £30 1-off fee so all 60mb customers will be paying the same as each other just as they do now.

[Kushan]

Originally Posted by mark1234

This is all too common. My place (large corporate) switched IE6 to 8 last year. The XP to Win7 migration is being planned, but given how long the Win95 to XP migration took, I don't expect most people will have Win7 until next year.

As with anything regarding VM, it's very much a case of "if it costs us money, we're not interested".
Actually in saying that, I've seen VM blow money on projects that were poorly designed in the first place in a pathetic attempt at "saving" money.

Example: Certain department has about 80 people in it. They just about manage to do the job effectively. Virgin decides to commission some software to make the job more efficient, spending (rumoured) thousands and thousands building it.
Software arrives and Virgin immediately lets 40 people go - halving the team, because they have this lovely new software that makes their job a doddle.
As you may expect, the software doesn't work and within a couple of weeks, the staff are asked to go back to the "old" way of doing it. However, those 40 people are never rehired, so the remaining 40 get to do twice as much work as before (or rather, they get the job done but only about half as well as before).

Every now and then, some manager type would come along, ask why nobody's using the software, demand it be used and then give up after a week or two when he realises that it doesn't work.

[Ignitionnet]

Originally Posted by Kushan

As with anything regarding VM, it's very much a case of "if it costs us money, we're not interested".
Actually in saying that, I've seen VM blow money on projects that were poorly designed in the first place in a pathetic attempt at "saving" money.

This immediately makes me think of Harmony, custom built at phenomenal cost, hideously complicated, and replaced by Telewest's off the shelf ICOMS.

[Sirius]

Originally Posted by Ignitionnet

This immediately makes me think of Harmony, custom built at phenomenal cost, hideously complicated, and replaced by Telewest's off the shelf ICOMS.

All i will say is may the force be with you

[starfish]

Wow, we will never have to upgrade again, LOL! We upgraded to 50 Mb just over a year and it's been great. Not sure we need a 100 Mb connection but it will be nice to have it for free, especially since it comes with a double increase of upload speed, too.

[Kymmy]

Originally Posted by RichardCoulter

Can you not cancel it if it benefits you to do so? Btw, are you aware that your age on profile has gone down from 59 to 43

You're the only one confused... Age has always been correct (although for some weird reason it does go up by one each year..

Why can't I cancel it? and why would it benefit me to do so?

And the most obvious question why are you asking pathetic questions??

[RichardCoulter]

Originally Posted by Doz007

Why is it that a huge company like VM seems unable to correctly send emails?

Originally Posted by Hugh

They obviously sent it to all VM BB customers by mistake, rather than the sub-divisions.

I wonder why checks aren't made prior to a mass mailing campaign. These errors make VM and it's staff look foolish.

Originally Posted by Kushan

As with anything regarding VM, it's very much a case of "if it costs us money, we're not interested".
Actually in saying that, I've seen VM blow money on projects that were poorly designed in the first place in a pathetic attempt at "saving" money.

Example: Certain department has about 80 people in it. They just about manage to do the job effectively. Virgin decides to commission some software to make the job more efficient, spending (rumoured) thousands and thousands building it.
Software arrives and Virgin immediately lets 40 people go - halving the team, because they have this lovely new software that makes their job a doddle.
As you may expect, the software doesn't work and within a couple of weeks, the staff are asked to go back to the "old" way of doing it. However, those 40 people are never rehired, so the remaining 40 get to do twice as much work as before (or rather, they get the job done but only about half as well as before).

Every now and then, some manager type would come along, ask why nobody's using the software, demand it be used and then give up after a week or two when he realises that it doesn't work.

Reminds me of the time I spent working in Local Government

Originally Posted by Sirius

I suppose the question is how did you know

It displays it at the left hand side for some people. If you look back at some of her previous posts, it says that she is 59. I'm not sure if this a software glitch or something else.