Virgin Media to Double Broadband Speed
13-01-2012, 20:48
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#781
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cf.member
Join Date: Nov 2011
Posts: 40
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Re: Virgin Media to Double Broadband Speed
info on my speed boost
Your current speed is up to 10 or 20Mb
Your new speed will be up to 60Mb
but i only got installed on saturday 7/1/12, 30meg plus superhub
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13-01-2012, 20:51
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#782
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
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Re: Virgin Media to Double Broadband Speed
Attachment 23000
Quote:
Originally Posted by cookster
Where's the link for this?
I'm on 20 meg (loyality) and would like to check what the likely upgrade will be.
Thanks.......
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13-01-2012, 20:51
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#783
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Inactive
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by BenMcr
Personally I can't see the engineer requirement for the top tier ever being dropped. It's a premium product and the flagship tier, so Virgin will want to make sure that it works as it should
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Not quite. As I stated, they confirmed that there will be no engineer requirement for 100meg when the free double comes along, and 100meg will be the top tier at that point in time.
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13-01-2012, 20:56
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#784
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Needs more upload
Join Date: Mar 2009
Services: TiVo V6, TiVo 500GB, Samsung V Box, Full House TV + Sky Sports SD, VIVID 200, Talk Weekends Phone
Posts: 162
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by pace508
info on my speed boost
Your current speed is up to 10 or 20Mb
Your new speed will be up to 60Mb
but i only got installed on saturday 7/1/12, 30meg plus superhub
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Mine says current speed is up to 10 or 20Mbit. Question is why don't they know exactly what my package is? My Virgin Media knows I'm on XL20 - why doesn't that page?
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13-01-2012, 20:57
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#785
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by AndyCalling
Not quite. As I stated, they confirmed that there will be no engineer requirement for 100meg when the free double comes along, and 100meg will be the top tier at that point in time.
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Actually that's not completely true
http://community.virginmedia.com/t5/...962021#M110205
Quote:
Will we need a manned installation for the upgrade and will there be an installation charge?
Most of you won't and for the people who do need some work doing it'll be free of charge. We'll be in touch ahead of when your speed is going to doubled to tell you if you need a engineer visit and arrange when is convenient with you
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__________________
I work for Virgin Media but all views are my own.
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13-01-2012, 21:01
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#786
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Inactive
Join Date: Nov 2011
Location: Surrey
Age: 49
Services: Virgin Media TiVo, V HD Box, TV XL, Broadband XL, Phone M
Posts: 112
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Re: Virgin Media to Double Broadband Speed
According to the link we are due the upgrade sometime from October.
We are currently on 30MB but I may upgrade to 50MB just before October to take advantage because 100MB for around £6.50 extra a month (the difference between 30MB and 50MB I believe), doesn't sound bad at all to me.
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13-01-2012, 21:03
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#787
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by alwaysabear
I have one of these emails and I am only on 20 mb . Think they have this email to me in error.
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Is the wording exactly the same?
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13-01-2012, 21:04
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#788
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Inactive
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by BenMcr
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Well, no, of course if you need a Shub or you have dodgy signal levels then fair enough. If there is a need for an engineer visit then of course there will be one. That is a far cry from having a hard requirement when there's no obvious need though, which is what we're talking about here.
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13-01-2012, 21:11
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#789
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by AndyCalling
Well, no, of course if you need a Shub or you have dodgy signal levels then fair enough. If there is a need for an engineer visit then of course there will be one. That is a far cry from having a hard requirement when there's no obvious need though, which is what we're talking about here.
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I was told that there were some problems with earlier s/hubs, and that is why they are changing them when you upgrade
---------- Post added at 21:11 ---------- Previous post was at 21:11 ----------
https://my.virginmedia.com/customer-...edupgrade.html
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13-01-2012, 21:13
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#790
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by Tim Deegan
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They don't change them when you upgrade
__________________
I work for Virgin Media but all views are my own.
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13-01-2012, 21:16
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#791
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Inactive
Join Date: Apr 2008
Location: Nottingham
Services: XL 60/3
Posts: 356
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by BenMcr
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Many thanks for that
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13-01-2012, 21:25
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#792
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Inactive
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by BenMcr
They don't change them when you upgrade
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Good, as I've got a second Shub on the shelf anyway from the 50meg install when their delivery system got screwed up.
I've got every angle covered really, yet an engineer visit still can't be avoided.
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13-01-2012, 21:31
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#793
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Virgin Media to Double Broadband Speed
As someone said, I think the Engineer Visit is mainly because 100meg is the premium top-tier product. When the 50meg first came out, it was a similar thing - there was even a dedicated 50meg support number. The 100meg support number got you straight through to second line at one point when it was being trialled.
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13-01-2012, 21:35
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#794
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by stereohaven
According to the link we are due the upgrade sometime from October.
We are currently on 30MB but I may upgrade to 50MB just before October to take advantage because 100MB for around £6.50 extra a month (the difference between 30MB and 50MB I believe), doesn't sound bad at all to me.
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I was wondering about going to 50 meg now. I'm still on 20 because I didn't want the super hub, but as I'll end up with one anyway for the speed doubling, and the bad reports seem to have gone away...
The other attraction is backup and storage, which it says is unlimited; is it really unlimited?
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13-01-2012, 21:41
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#795
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by passingbat
I was wondering about going to 50 meg now. I'm still on 20 because I didn't want the super hub, but as I'll end up with one anyway for the speed doubling, and the bad reports seem to have gone away...
The other attraction is backup and storage, which it says is unlimited; is it really unlimited?
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I don't think anyone's ever found the limit to it because after using it for more than 5minutes, they give up.
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