SD : TV price rises

[Digital Fanatic]

Originally Posted by Gavin-D

Same here they don't rush do they.

They are sent in batches, so Customer Care/Relations can manage the enquiries

[Taf]

£3.50 for us.

[sniper007]

The thing is mine has crept up £4 since I last rang retentions anyway. This will make it £8.85 up since last year. Hacks me off.

[denphone]

Originally Posted by Taf

£3.50 for us.

Same here Taf.

[Taf]

Originally Posted by denphone

Same here Taf.

I wonder if the move away from detailed bills is a smokescreen?

[stereohaven]

Originally Posted by Taf

I wonder if the move away from detailed bills is a smokescreen?

This is one positive of being with Sky, at least it is clear how much they are squeezing you by the short and curlies for!

[BenMcr]

Originally Posted by Taf

I wonder if the move away from detailed bills is a smokescreen?

Nope. The bills were changed because people were complaining about 'being charged £37 for BB XL' when they weren't

So because the bills now don't breakdown the costs by service, I would expect that the thinking was the price change letters wouldn't need to either - otherwise it would turn into the 'well my letter say BB is going up by X, but it doesn't say that on my bill' type calls

[Gavin-D]

Originally Posted by Digital Fanatic

They are sent in batches, so Customer Care/Relations can manage the enquiries

Thanks DF

All the best for the future

[dazed&confused]

Originally Posted by carmad

I have VIP50 + Tivo + Caller Display and I have received the letter which says mine is going up by £5.45 which will bring my total £111.96
Does anyone have a breakdown on what the increases are

Just had a letter this morning
I'm on exactly the same package as you, but the increase is £4.45, making a new total of £ 107.96.

Like most of Virgin I haven't got a clue what the increase is for.

[denphone]

Originally Posted by Taf

I wonder if the move away from detailed bills is a smokescreen?

DF might know the answer to that question.

[dazed&confused]

Originally Posted by progers

Phone call to India to ask for a breakdown of my £3.70 increase
Agent: TV will increase by £2, Broadband by £2
Me: But the increase is only £3.70
Agent: Then there will be an adjustment to your account

So pressed the "I'm thinking of leaving you button" just to get someone English and got a very pleasant young man who told me that my TV (XL) will increase by £2 and Broadband (M) by £1.50 and Caller display by £0.20 but wait a minute says he, I'll just check your area for caller display, YES it's free saving you £2.05 and the £0.20 increase so your increase will only be £1.45 so only 2.96% as opposed to 7.56%

Glad I phoned!

FREE caller display - anybody heard of this - I'm still paying !!

[Digital Fanatic]

Originally Posted by Gavin-D

Thanks DF

All the best for the future

thanks mate

[db133]

The cost of my bundel charges will increase by £3.50 a month from 1st April 2012..........

[BenMcr]

Originally Posted by dazed&confused

FREE caller display - anybody heard of this - I'm still paying !!

It's a Customer Relations only offer

[dazed&confused]

Thanks BM - perhaps a call to retentions - perhaps a move to the dark side can be prevented ??