Think Broadband Ping Monitor Results (POST YOURS)
11-02-2013, 10:51
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#3361
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Looks fine to me.
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11-02-2013, 11:48
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#3362
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cf.member
Join Date: Jan 2013
Posts: 25
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Anyone for a swim?
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11-02-2013, 11:50
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#3363
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Also looks fine.
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11-02-2013, 15:58
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#3364
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Inactive
Join Date: May 2006
Posts: 317
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Kushan
Just me then! I'll keep an eye on it, it's rock stable now so probably just a simple glitch.
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looks fine
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11-02-2013, 17:10
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#3365
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: Think Broadband Ping Monitor Results (POST YOURS)
I went from 4 downstream to 6 and 1 upstream to two earlier today.
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11-02-2013, 21:23
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#3367
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Inactive
Join Date: Nov 2006
Location: Staffs
Services: 100mb
Posts: 38
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Kushan
Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".
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Seems you were right -
Reply on the 27/1/13 :
Quote:
Hi dwarven,
F002308103 has been closed as the SNR has now been raised to an acceptable level and should cause no further issues.
F001996558 is still ongoing. An extra Upstream has been added which has reduced the Upstream Utilisation. The plans are now being put into place to resolve the Downstream utilisation issues.
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Reply on 5/2/13 after request for further info :
Quote:
Hi dwarven,
I can see that fault ref: F001996558 has been escalated to our networks department. The estimated fix time on this issue is currently 13/03/2013 ( although this may be subject to change ).
In addition to this fault ref: F002308103 has been escalated for an SNR issue which is also affecting your connection, this is due to be resolved by 06/02/2013.
I'm very sorry for any inconvenience caused by this.
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Reply on 8/2/13 after someone else asked about the SNR fix :
Quote:
Hi StumptBloke,
I have checked fault ref: F002308103. I'm afraid works on this issue have been delayed we have a new estimate of 13/02/2013 ( although this may be subject to change ).
I'm very sorry for the delay in resolving this
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The dates just keep getting pushed further and further back
Still makes for interesting feedback on their trial Im taking part in
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12-02-2013, 00:57
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#3368
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Guest
Location: West Sussex
Services: 500gb Tivo & V+. TV XL, 60MB BB, M Phone.
Posts: n/a
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by blue166
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That was our situation about six months ago. It's not terminal, although you may feel like it could be. Chin up dude
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12-02-2013, 11:48
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#3369
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Kushan
Also looks fine.
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Dunno about you but that looks horrendous to me. Among the worst cases of congestion I've seen this year.
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12-02-2013, 12:32
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#3370
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cf.member
Join Date: Dec 2012
Posts: 25
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Started geting small packet loss, all the time this last week 1 to 4 % and today seems to be geting worse going up to 10%, the high utilisation fix date keeps geting push back it now 06/03/2013, this is in the Bradford area bd17
Could this packet loss im seeing be any thing to do with the work been carryed out or is this a new error?
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12-02-2013, 12:50
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#3371
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Think Broadband Ping Monitor Results (POST YOURS)
It could be due to upstream noise introduced while work is being carried out.
__________________
Seph.
My advice is at your risk.
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12-02-2013, 12:55
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#3372
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CF's Worst Nightmare
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by dwarven
The dates just keep getting pushed further and further back
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That is the reason I left virgin. Well the broken broadband was the actual reason, the moving dates which meant the fix date was 12 months away from when the problem started, was the nail in the coffin
---------- Post added at 12:55 ---------- Previous post was at 12:53 ----------
Quote:
Originally Posted by Sephiroth
It could be due to upstream noise introduced while work is being carried out.
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If the fix date is a month away, its not likely they are doing work now. So very unlikely.
They have already admitted a problem, maybe its related to the unfixed problem?
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12-02-2013, 13:05
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#3373
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Qtx
.......
If the fix date is a month away, its not likely they are doing work now. So very unlikely.
They have already admitted a problem, maybe its related to the unfixed problem?
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Well, upstream noise anyway.
__________________
Seph.
My advice is at your risk.
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12-02-2013, 13:33
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#3374
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cf.member
Join Date: Dec 2012
Posts: 25
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Last time i asked them about the work been carried out was told the "Current plans are to implement an additional upstream, once that is complete, load balancing across all the upstreams"
So ur prolly right with noise on upstream
@ Qtx it is starting to get a pain been going on last 5 months now, tho prio to this problem it all ways been good dated back from the blueyonder days, this is what was keeping me from leaving virgin
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12-02-2013, 13:46
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#3375
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CF's Worst Nightmare
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by joeron
@ Qtx it is starting to get a pain been going on last 5 months now, tho prio to this problem it all ways been good dated back from the blueyonder days, this is what was keeping me from leaving virgin
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Never had any issues back in the blueyonder days myself. Noticed steady degradation in service over the last 3 or so years with VM though, to the point where you realise the good old yonder days are gone
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