struggling to help a disabled friend with his NTL internet

[timmy toad]

UPDATE to the UPDATE above

The above obvious inefficiency really wound me up later in the evening, so much so that i phoned Virgin Media again from my house, I didnt have to wait very long, i spilled my heart out to the more english speaking fella who answered .......

I immediately found this chap was far more helpfull than the other fella could have ever been !!!, i only wished i was back in the old fellas house while talking to him, he was prepared to go to far more trouble to sort my friend out.

He could see like me that the Service Status light was GREEN !!!!!!.

He also confirmed that the folk he works with, ALL have the same qualifications to do the job, but personally i doubt it very much !!!!!!

Am i correct in thinking that this Forum WAS once called "NTL HELL" ?

Tim

[timmy toad]

i can happily report that the old fella got a new modem fitted very quickly a few days later

Glad to hear it - well done, for all your efforts.

[Waldo Pepper]

They may have all the same qualification, but like many walks of life...there are a few who are willing to go that extra step and those who turn up for work, do the absolute minimum to get through the day.

We employ both, and sadly I don't have the paygrade to sack the layabouts.