30MB minimum by end of 2012
02-03-2012, 23:43
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#46
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Inactive
Join Date: Mar 2012
Posts: 1
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Re: 30M minimum by end of 2012
I'm on 10meg and phoned retentions today. Prompted by their price rise letter (I guess the amount of people who dont bother * £1.50 >>> people who phone up get better subscription for cheaper) .
Price drop, TV M -> M+, and they're sending out a super hub.
The guy said something along the lines of, 'You'll be doubling up to 20 but likely you'll be able to get up to around 30 after the upgrades'. 10Mmeg is more than enough for me(and I'm a pretty heavy user) so I didn't really bother to push him further on it although it did sound a bit weird.
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02-03-2012, 23:59
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#47
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Ice Cold
Join Date: Oct 2006
Location: Leeds, Seacroft
Age: 46
Services: XL TV
M Phone
200MB BB
Posts: 1,552
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Re: 30M minimum by end of 2012
I have the WNR2000 that they supplied a while ago and I am on 30mb reduced from 50mb so I think this router could handle 60mb I wouldn't pay out again for a not needed superhub
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03-03-2012, 07:06
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#48
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Inactive
Join Date: Mar 2012
Location: cleveland
Posts: 60
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Re: 30M minimum by end of 2012
And everybody was cheering like mad, except one little boy. You see, he hadn't heard about the magic suit and didn't know what he was supposed to see. Well, as the King came by the little boy looked and, horrified, said:
"Look at the King! Look at the the King! Look at the King, the King, the King!
The King is in the all together
But all together the all together
He's all together as naked as the day that he was born.
Ye of little faith!
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03-03-2012, 08:14
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#49
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: 30M minimum by end of 2012
It is called knowledge unlike that idiot in Retentions who just lied to sound good.
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03-03-2012, 15:56
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#50
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: 30M minimum by end of 2012
Isn't that how most men get women?
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03-03-2012, 16:43
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#51
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Inactive
Join Date: Mar 2012
Location: cleveland
Posts: 60
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Re: 30M minimum by end of 2012
Meatballs told vrtually the same story?
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03-03-2012, 17:20
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#52
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: 30M minimum by end of 2012
Why would retentions get this info and not technicians, it's just usual retention bs to make customers stay
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03-03-2012, 17:26
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#53
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: 30M minimum by end of 2012
You guys need to listen to Ben .. he's not going to lie to you ..
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03-03-2012, 17:50
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#54
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Inactive
Join Date: Aug 2005
Location: Scotland
Age: 42
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
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Posts: 2,816
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Re: 30M minimum by end of 2012
ok im goign to tell you that virin is making 100mb stand end of 2013 and 2gb the top tier product by the same time and i work for rentition so does that make me right?
oh by the way i dnt work for virign meida rentetion jsut using it as a example
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03-03-2012, 17:59
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#55
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 30M minimum by end of 2012
Quote:
Originally Posted by Andrewcrawford23
ok im goign to tell you that virin is making 100mb stand end of 2013 and 2gb the top tier product by the same time and i work for rentition so does that make me right?
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No
__________________
I work for Virgin Media but all views are my own.
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03-03-2012, 18:04
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#56
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Inactive
Join Date: Aug 2005
Location: Scotland
Age: 42
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: 30M minimum by end of 2012
Quote:
Originally Posted by BenMcr
No
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my point ben just cause someone says it doesnt make it right, rentetion i ave found lie to try keep you from leaving, i have phoned then recently because i am considering leaving esicpaly if i can get infitiy already have sky and acces to more channels for what in books is slightly cheaper but i keep virign for broadband and vod however with cost cutting i might need to ditch them but renttions told me i would get free upgrade to 200mb with 40mb upload lol but i knew it aint happening
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03-03-2012, 20:18
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#57
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: 30M minimum by end of 2012
Quote:
Originally Posted by ssr
Meatballs told vrtually the same story?
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Well then if you must know in my other life I am actually Tom Cruise and love the way women swoon around me, now that is a lie just to get you to read this the same as the clowns in Retentions have lied to you in order to get your signature on the dotted line.
I rather doubt that 3 million Superhubs are going to suddenly appear overnight just to prove your fantasy is correct.
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03-03-2012, 20:31
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#58
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: 30M minimum by end of 2012
It is funny how the CEOs office allegedly talks bs and now retentions allegedly are as well. Nobody tell the trust apart from 1st line support
I have to admit though, I do agree with Peter on this one. It is one of those common sense things and I said tis before xmas when the speed upgrades were first mentioned. VM have always insisted the shub be an engineer install and there is no way they are going to be able to get hold of enough hubs and have the time to go round to every single customers house (forgetting the logistics of arranging it and making sure people and in when you want them to be) and keep to their rollout timetable.
If they tried rushing 3 million shubs out I can guarantee half of them would go back faulty and that wouldn't make for a very good PR stunt.
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03-03-2012, 20:36
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#59
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 30M minimum by end of 2012
Quote:
Originally Posted by General Maximus
VM have always insisted the shub be an engineer install.
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No they haven't. 30Mbit for the most part has always been available as self install, as has 10Mbit since it was supplied with the SuperHub
What Virgin have insisted on is engineer installs to make sure the network to your property is ok for the faster speeds
However as part of this speed uplift program there is a significant amount of proactive network work to allow upgrades to the higher tiers without an engineer required
__________________
I work for Virgin Media but all views are my own.
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03-03-2012, 20:45
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#60
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cf.mega poster
Join Date: Sep 2003
Posts: 12,047
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Re: 30M minimum by end of 2012
From what ben has been saying I can guess my config is like this.
after speed doubling 10meg users will goto 20mbit if they got a docsis1 modem or to 30mbit if they have docsis3. I believe I am now on that new 30mbit config which still has the upload associated with the 20mbit account.
yes or no?
if no why not just say the clear state of play so there is no confusion as what I am observing is staff telling people they wrong but not saying anything else.
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