18-05-2011, 16:56
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#1
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Inactive
Join Date: Mar 2007
Location: Doncaster
Services: Virgin: XL TV inc V+ Box - M Phone - L Broadband.
Posts: 105
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Service status page!!
Just wondering if there's really any need for having a specific page telling us how our services are working if it's not kept up-to date. The reason I mention it is because I haven't been able to receive any incoming calls on my land-line telephone from early this morning. So on checking the 'Service status page' regularly and seeing that the BB/TV/+TP were all showing as good I decided to ring 151. On doing so I was told there's definitely a problem in my area which occurred in the early hours of yesterday and is due to be fixed by the early hours of tomorrow - but it should be showing up as a fault. I've been on the 'Ssp' again just prior to posting this and it's still showing everything working as it should with no problems/issues.
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18-05-2011, 19:03
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#2
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Service status page!!
Only P1 and P2 faults show up on the faults page and you are unlikely to see smaller faults, no idea why as it is not my area.
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18-05-2011, 19:07
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#3
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Whats good is it then having a page if it does not cover everything then.
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18-05-2011, 19:09
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#4
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Service status page!!
Quote:
Originally Posted by denphone
Whats good is it then having a page if it does not cover everything then.
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no idea but you can also ring 0800 561 0061
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18-05-2011, 19:12
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#5
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Quote:
Originally Posted by Masque
no idea but you can also ring 0800 561 0061
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Yes and wait on the phone for 20 minutes until someone answers.
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18-05-2011, 19:24
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#6
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Inactive
Join Date: Mar 2007
Location: Doncaster
Services: Virgin: XL TV inc V+ Box - M Phone - L Broadband.
Posts: 105
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Re: Service status page!!
Quote:
Originally Posted by denphone
Whats good is it then having a page if it does not cover everything then.
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Exactly - hence the post den.
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18-05-2011, 19:27
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#7
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Customer services are a lot to be desired in a lot of companies.
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18-05-2011, 19:47
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#8
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,170
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Re: Service status page!!
Quote:
Originally Posted by denphone
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As it uses recorded announcements you shouldn't have to wait 20 minutes at all.
__________________
Hell is empty and all the devils are here. Shakespeare..
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18-05-2011, 19:50
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#9
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Yes recorded announcements that lead to other recorded announcements and so on so it does take 20 minutes.
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18-05-2011, 19:52
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#10
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,170
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Re: Service status page!!
Quote:
Originally Posted by denphone
Yes recorded announcements that lead to other recorded announcements and so on so it does take 20 minutes.
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Sorry to be argumentative but it doesn't.You are exaggerating because you so obviously dislike VM..
__________________
Hell is empty and all the devils are here. Shakespeare..
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18-05-2011, 19:57
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#11
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Quote:
Originally Posted by Maggy J
Sorry to be argumentative but it doesn't.You are exaggerating because you so obviously dislike VM..
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right lets get one thing straight l do not dislike Virgin as why else would l pay 123.00 a month to them per month, l just voice views that are honest and to the point but its obvious that some members disagree with those views but we do live in a democracy and everybody is entitled to their opinions whether they agree with it or not.
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18-05-2011, 20:08
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#12
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,170
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Re: Service status page!!
Quote:
Originally Posted by denphone
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I am arguing with the exaggeration..The phone line is perfectly acceptable and no one is left hanging for a reply.There is either an announcement that there is an issue in your area or there is not.It does not take 20 minutes and is immensely helpful to anyone who cannot get online to check the status page.
__________________
Hell is empty and all the devils are here. Shakespeare..
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18-05-2011, 20:11
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#13
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Quote:
Originally Posted by Maggy J
I am arguing with the exaggeration..The phone line is perfectly acceptable and no one is left hanging for a reply.There is either an announcement that there is an issue in your area or there is not.It does not take 20 minutes and is immensely helpful to anyone who cannot get online to check the status page.
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l have known some customers who have been waiting even longer so no it is not a exaggeration at all.
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18-05-2011, 20:17
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#14
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,170
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Re: Service status page!!
Quote:
Originally Posted by denphone
l have known some customers who have been waiting even longer so no it is not a exaggeration at all.
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Well I use the number every time there appears to be an issue in my area and not once has it taken longer than 5 minutes to get my reply. It's an automated number so I can't see how it could be longer.
__________________
Hell is empty and all the devils are here. Shakespeare..
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18-05-2011, 20:19
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#15
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: Service status page!!
Quote:
Originally Posted by Maggy J
Well I use the number every time there appears to be an issue in my area and not once has it taken longer than 5 minutes to get my reply. It's an automated number so I can't see how it could be longer.
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l am not one to get into aurguements.
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