TiVo General TiVo Discussion Part 2 - Page 47

RobboEdin · 11-04-2011, 13:00

Quote:

Originally Posted by Doz007

I think I've just about survived my call to order TiVo. After the 35 minute phone call from hell, I'm expecting my 1tb box installed on the 19th.

Will wait and see if this happens though because the lady on the phone seemed clueless.

It really is UNACCEPTABLE that the frontline staff cannot take a simple order.

dazed&confused · 11-04-2011, 13:01

Quote:

Originally Posted by muppetman11

Thanks for that , is it the same features just a smaller HDD ?

No mention of features, just the date & price

passingbat · 11-04-2011, 13:02

Quote:

Originally Posted by richardc1983

I am pre registered so they said its fine if I havent got the email cos they checked the system and I was pre registered.

They didnt ask for the code either because the system showed them I was already down for it.

Quote:

Originally Posted by Perfect Choice

Worthwhile to inform internally that there are reports of orders being taken without codes then, sio any incorrect orders are stopped since only pre-reg customers should be ringing right now?

I am still waiting the email and my code and would not be happy if other people have been able to ring up and order a Tivo and jump ahead of me.

Would accept if anybody could ring up but their install dates are delayed until the pre-reg customers had booked theirs but cannot see how that can be arranged without knowing the number of pre-reg customers who will order and so should take the first delivery dates.

I agree with perfect choice.

But do we do as richardc1983 did? If people are bypassing the arranged system but we're sat here following the rules, we're the ones that loose out with potentially far off install dates.

Surely, VM have set out a procedure and they should enforce it?

clinteastman · 11-04-2011, 13:02

DF, any idea how the batches are being worked?

pesty · 11-04-2011, 13:02

I'm going for the smaller one next month. I don't ever hardly record anything so the smaller HD box is ample.

RobboEdin · 11-04-2011, 13:06

Quote:

Originally Posted by passingbat

I agree with perfect choice.

But do we do as richardc1983 did? If people are bypassing the arranged system but we're sat here following the rules, we're the ones that loose out with potentially far off install dates.

Surely, VM have set out a procedure and they should enforce it?

I agree too. There has to be a process to avoid non-pre-registered customers getting to order early.

What has happened to the order online option that was promised?

DaBoz · 11-04-2011, 13:10

Quote:

Originally Posted by pauldavies83

Your still paying the £3p/m on the 1TB drive, so if the smaller box is £49.95 + £40 installation your actually saving £60 on today's prices, or £100 when the free install ends.

And £60 isn't a small amount of money - much easier to find £90 than £150

Not if you're a VIP, as the £3 gets waived as I understood it.

---------- Post added at 13:10 ---------- Previous post was at 13:06 ----------

DF, I assume that a cool off period applies to this installation and 12 month contract? i.e. if you have have second thoughts after it is installed that you can cancel and go back to V+?

I would also assume that you pay the £40 in that circumstance?

I ask because unfortunately I'm waiting for a long running customer complaint to be resolved and may back out and jump ship to Sky or Freesat. But if the issue does get resolved, I don't want to have missed out on the TiVo offer.

Boz

muppetman11 · 11-04-2011, 13:10

Quote:

Originally Posted by dazed&confused

No mention of features, just the date & price

Cheers mate , think it must have the same features as it has the TIVO £3.00 charge.

kgollop · 11-04-2011, 13:10

Quote:

Originally Posted by Doz007

I think I've just about survived my call to order TiVo. After the 35 minute phone call from hell, I'm expecting my 1tb box installed on the 19th.

Will wait and see if this happens though because the lady on the phone seemed clueless.

37 minutes and still on phone, speaking with 4th different person now!

muppetman11 · 11-04-2011, 13:15

Quote:

Originally Posted by kgollop

37 minutes and still on phone, speaking with 4th different person now!

Remember its good to talk LOL

absthechatter · 11-04-2011, 13:16

I'm only on my second sales person, but call nearly 50 minutes long! Neither have a clue about the emails going out and certainly not about the pricing. This is a little ridiculous really!! Getting fed up of being on hold now, but no way am I gonna hang up and start again...

Dean Ashton · 11-04-2011, 13:18

Got email.. phoned up, and spoke to extremely helpful support guy.. and TiVo install booked in next Wednesday between 1pm and 6pm.

I'm currently on VIP20, and am paying the £7 per month HD charge (in the absence of any 'new and improved VIP offering'), and will be paying the £3 per month TiVo service charge too.. so I reckon once I've got this in and running, I'll look to migrate to VIP50...

Am I right in thinking VIP50 includes the HD charge and the TiVO service charge, right? If so, then I'll probably end up saving money in order to get faster broadband.

Regardless, I can't wait for my install next week.

Dean

kgollop · 11-04-2011, 13:20

Quote:

Originally Posted by muppetman11

Remember its good to talk LOL

42 minutes and all booked. Never once asked for my "unique code" mind! Was told I wasn't allowd to keep my V-HD, have to keep the V+ which surely cannot be correct!? I don't need to record upstairs and would rather have a fast reliable box than one that crashes every 2 minutes to be honest.

---------- Post added at 13:20 ---------- Previous post was at 13:19 ----------

Quote:

Originally Posted by Dean Ashton

Am I right in thinking VIP50 includes the HD charge and the TiVO service charge, right? If so, then I'll probably end up saving money in order to get faster broadband.

You are dead right. Well worth upgrading!

trickytree · 11-04-2011, 13:20

Email received at 10:18am

Called the number at about 10:35 and was on hold for over 20 minutes until someone answered. Said I would like to order the Tivo please.
He said do you want to add a box or replace I said replace.
He said so replace the V+ with the Tivo? I said no the old non HD with the Tivo as I believe I can keep the V+ with no extra charge. Can I put you on hold for a minute please.......obviously asking someone if he can do this.
Says ok no problem so that will be £149.95 on your next bill, no install charge £3 a month charge and new 12 month contract.
I said well according to the email I have as I am on VIP50 I will get the £3 a month charge waived. A few seconds check until he says oh yes that's right.

So let's see when we can get the install for you.....I am expecting Easter or after to be honest. Thursday ok for you Sir? WHAT?!?!?

as in the 14th? Yes. Erm ok stick me down for the morning.

All booked etc and never at any point asked for the 'unique code' on my email.

Fingers crossed for all the others still waiting but at least you know it is on it's way now.

passingbat · 11-04-2011, 13:22

Quote:

Originally Posted by muppetman11

Remember its good to talk LOL

It's better than waiting (for 'the' email).