11-01-2011, 12:31
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#751
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Inactive
Join Date: Jun 2006
Location: Cambridge
Services: Sky TV, VM TV, 20meg bb, tel, and a lobster (but the lobster died).
Posts: 4,349
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Re: TiVo
Quote:
Originally Posted by davidthornton
If you're going to be moving in 6 months, ...
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Just beacause Rattus wants to move doesn't mean he will. My wife and I waited two years for a family to vacate a house after they accepted our offer to buy. In the end we moved somewhere else, but that is a different story.
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11-01-2011, 12:35
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#752
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Posts: 20,915
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Re: TiVo
Quote:
Originally Posted by TheNorm
Just beacause Rattus wants to move doesn't mean he will. My wife and I waited two years for a family to vacate a house after they accepted our offer to buy. In the end we moved somewhere else, but that is a different story.
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But he is unlikely to sign an 18 month contract as you never know and no one wants to have to pay an early disconnection fee.
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11-01-2011, 12:35
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#753
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Inactive
Join Date: Oct 2010
Posts: 111
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Re: TiVo
Quote:
Originally Posted by davidthornton
If you're going to be moving in 6 months, and probably to an area where you have no possibility of subscribing to Virgin Media, it doesn't really seem to me that it is in either your or Virgin Media's interest to make any significant changes to your subscription. Why bother for just 6 months?
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Wanting to move and actually moving are very different in the market as it stands
And yes a long new contract is probably more important that the £150 quid connection charge. A tv service is a fixed service (well for cable at least) you can't take it with you the way you can a mobile phone or indeed sky. Which makes me question the idea of long contracts. I can see why VM would want to tie you down though. However finding out how much it costs to cancel is difficult as no one wants to answer that question usually when you phone up.
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11-01-2011, 13:52
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#754
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cf.addict
Join Date: Jun 2006
Posts: 311
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Re: TiVo
BREAKING NEWS!!!!!!!!!!!!!!!!
JUST BEEN TOLD ON THE PHONE VIA CUSTOMER SERVICES THAT THE TIVO WILL BECOME AVAILABLE SOMETIME IN MAY!!!!!!! I'm not kidding you, everyone it seems is hearing a different date!
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11-01-2011, 14:19
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#755
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
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Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: TiVo
Quote:
Originally Posted by ottoni
BREAKING NEWS!!!!!!!!!!!!!!!!
JUST BEEN TOLD ON THE PHONE VIA CUSTOMER SERVICES THAT THE TIVO WILL BECOME AVAILABLE SOMETIME IN MAY!!!!!!! I'm not kidding you, everyone it seems is hearing a different date!
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I will check that myself when in work tomorrow but do not hold your breath.
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11-01-2011, 14:24
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#756
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cf.addict
Join Date: Jun 2006
Posts: 311
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Re: TiVo
All these different dates are doing my head in!
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11-01-2011, 14:39
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#757
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: TiVo
Quote:
Originally Posted by Rattus
Wanting to move and actually moving are very different in the market as it stands
And yes a long new contract is probably more important that the £150 quid connection charge. A tv service is a fixed service (well for cable at least) you can't take it with you the way you can a mobile phone or indeed sky. Which makes me question the idea of long contracts. I can see why VM would want to tie you down though. However finding out how much it costs to cancel is difficult as no one wants to answer that question usually when you phone up.
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but if you take up a new contract and move.
take your V.M equipment with you and if V.M can't supply you where you have moved to .
the contract is void as you have not broken it .
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11-01-2011, 14:49
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#758
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Posts: 20,915
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Re: TiVo
Quote:
Originally Posted by vanman
but if you take up a new contract and move.
take your V.M equipment with you and if V.M can't supply you where you have moved to .
the contract is void as you have not broken it .
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He would be charged an Early Disconnection Charge as his contract would not be void.
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11-01-2011, 15:04
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#759
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: TiVo
Quote:
Originally Posted by Masque
He would be charged an Early Disconnection Charge as his contract would not be void.
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how so if V.M can not supply it's there fault not his.
he has not Disconnection he wants the sevice but V.M cant supply it.
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11-01-2011, 15:07
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#760
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Permanently Banned
Join Date: Jan 2009
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Services: Samsung V+ XL TV
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Posts: 20,915
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Re: TiVo
Quote:
Originally Posted by vanman
how so if V.M can not supply it's there fault not his.
he has not Disconnection he wants the sevice but V.M cant supply it.
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If you sign a contract for an address that can be provisioned and during the contract period you decide to move to an unprovisioned address then yes you would be liable for an Early Disconnection Charge, it is not a question of Virginmedia being unable to supply services to your new address as you are under contract.
I expect if Ben sees this post he will confirm it.
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11-01-2011, 15:16
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#761
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: TiVo
You are indeed correct. Any contract is for the address you are at, there is never any guarantee of forward transfer. This is in the terms:
http://shop.virginmedia.com/the-lega...ices.html#home
If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive Virgin Media Ltd and/or Virgin Media Entertainment services at your new address (in which case paragraph K3 will apply).
J2 covers the Early Disconnection Fees
__________________
I work for Virgin Media but all views are my own.
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11-01-2011, 15:20
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#762
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: TiVo
Quote:
Our and/or Virgin Media Entertainment's obligation to provide the services is also subject to survey. If a survey shows that the services cannot be installed or connected at your home, or if a non-standard installation is required, we may cancel any installation date we have given you and terminate these agreements. You will be notified of this as soon as possible after the survey. Neither Virgin Media Ltd nor Virgin Media Entertainment shall be under any liability whatsoever to you for any failure to provide the services in these circumstances but will refund you for any payments you have already made to Virgin Media Payments for installation or the services.
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11-01-2011, 15:23
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#763
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: TiVo
Yup, that applies to the agreement for the address you applying for services which is counted as a seperate legal agreement, not at an address where services are already active
So if you had asked for a TiVo box at the house move, paid for the box and then it was found the services couldn't be installed, you would be refunded the any fees paid for TiVo
However you would still be liable for any charges or EDFs that are due for your existing services
__________________
I work for Virgin Media but all views are my own.
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11-01-2011, 15:54
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#764
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: TiVo
Quote:
Originally Posted by ottoni
BREAKING NEWS!!!!!!!!!!!!!!!!
JUST BEEN TOLD ON THE PHONE VIA CUSTOMER SERVICES THAT THE TIVO WILL BECOME AVAILABLE SOMETIME IN MAY!!!!!!! I'm not kidding you, everyone it seems is hearing a different date!
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I don't think this is true, ottoni.
an announcement is close
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11-01-2011, 16:03
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#765
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,352
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Re: TiVo
Utterly shocking if we have to wait till May.
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