Virgin Media - Call Centre Numbers DEAD
15-12-2010, 12:49
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#1
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Virgin Media - Call Centre Numbers DEAD
This is unbelievable!
I am unable to get through to Virgin Media on any of their numbers.
---------- Post added at 12:49 ---------- Previous post was at 12:42 ----------
If you hang on it does kick in.
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15-12-2010, 14:34
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#2
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 45
Posts: 13,996
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Re: Virgin Media - DEAD
They saw your account pop up on the caller ID and said 'Oh not him again'
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15-12-2010, 15:37
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#3
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,219
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Re: Virgin Media - DEAD
Perhaps your thread title is a little hyperbolic......
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15-12-2010, 15:45
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#4
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Virgin Media - DEAD
Quote:
Originally Posted by Ignitionnet
They saw your account pop up on the caller ID and said 'Oh not him again'
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Well perhaps if VM got their act together one would not need to call them.
---------- Post added at 15:45 ---------- Previous post was at 15:40 ----------
Quote:
Originally Posted by Hugh
Perhaps your thread title is a little hyperbolic......
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Perhaps so, but this is what happens when a customer feels he is getting nowhere, then at the same time is unable to speak to them about it.
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15-12-2010, 16:10
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#5
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 45
Posts: 13,996
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Re: Virgin Media - DEAD
Quote:
Originally Posted by VMboy
Well perhaps if VM got their act together one would not need to call them.
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Sorry, couldn't resist remembering your previous posts
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15-12-2010, 16:29
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#6
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Virgin Media - DEAD
Quote:
Originally Posted by Ignitionnet
Sorry, couldn't resist remembering your previous posts
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And I couldn't resist remembering your previous unhelpful replies.
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15-12-2010, 16:33
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#7
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 60
Posts: 15,868
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Re: Virgin Media - DEAD
Play nicely ......
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15-12-2010, 17:03
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#8
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,536
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Re: Virgin Media - DEAD
Quote:
Originally Posted by VMboy
Well perhaps if VM got their act together one would not need to call them.
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Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.
As such, some people will always have to call them.
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15-12-2010, 17:07
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#9
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Virgin Media - DEAD
Quote:
Originally Posted by Stuart
Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.
As such, some people will always have to call them.
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Exactly, but try telling that to Ignitionnet who continuously tries his best to insult me any chance he gets.
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15-12-2010, 19:39
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#10
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Re: Virgin Media - DEAD
Quote:
Originally Posted by VMboy
Well perhaps if VM got their act together one would not need to call them.
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If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.
We are training new staff but that takes time.
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15-12-2010, 20:55
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#11
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Virgin Media - DEAD
Quote:
Originally Posted by Masque
If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.
We are training new staff but that takes time.
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I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.
If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
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15-12-2010, 22:08
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#12
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 64
Services: Every Weekend
Posts: 16,774
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Re: Virgin Media - DEAD
Quote:
Originally Posted by VMboy
I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.
If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
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Stop phoning them all the time and they might be able to catch up with all your other calls
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15-12-2010, 23:05
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#13
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Virgin Media - DEAD
Quote:
Originally Posted by Sirius
Stop phoning them all the time and they might be able to catch up with all your other calls
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I think I have already explained all this if you care to read instead of quoting without.
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16-12-2010, 06:31
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#14
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 64
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Posts: 16,774
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Re: Virgin Media - DEAD
Quote:
Originally Posted by VMboy
I think I have already explained all this if you care to read instead of quoting without.
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I did and my point stands
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16-12-2010, 06:31
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#15
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Re: Virgin Media - DEAD
Quote:
Originally Posted by VMboy
I think I have already explained all this if you care to read instead of quoting without.
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I know you have a Virginmedia phone line but try 0845 454 1111 to see if the same thing happens.
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