08-09-2007, 13:14
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#1
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Inactive
Join Date: Feb 2007
Location: Winchester
Services: tvl/20bb
Posts: 5
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Additional Service?
Hi everyone,
I recently upgraded from a three for thirty package to the (no longer available) four for forty. When i upgraded i added a mobile sim, on the web site it said the package included tv Large. This was available to new and exsisting customers taking a new service. Now I call them to ask about my TV Large and they say that the mobile sim is not classed as a new service. I was told on the second call that a "request" would be put forward for the TV upgrade. Ofcourse two weeks later and still no upgrade!
Is a sim a new service? Should I get TV L as part of the 4 for £40 package?
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08-09-2007, 14:24
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#2
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: Additional Service?
Quote:
Originally Posted by grey
Hi everyone,
I recently upgraded from a three for thirty package to the (no longer available) four for forty. When i upgraded i added a mobile sim, on the web site it said the package included tv Large. This was available to new and exsisting customers taking a new service. Now I call them to ask about my TV Large and they say that the mobile sim is not classed as a new service. I was told on the second call that a "request" would be put forward for the TV upgrade. Ofcourse two weeks later and still no upgrade!
Is a sim a new service? Should I get TV L as part of the 4 for £40 package?
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As far as I can see yes. As you already had 3 services then the only other one to add was the mobile sim.
The "Get it together" bundle leaflet shows only large tv as being available in bundles.
I had broadband and mobile and just last week added large tv (self install) to make a 3 for £30 package. £2 extra per month for large tv is a good deal.
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08-09-2007, 15:53
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#3
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Inactive
Join Date: Feb 2007
Location: Winchester
Services: tvl/20bb
Posts: 5
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Re: Additional Service?
Argh! I just checked the VM site and the 4 4 £40 is back, and its now got TV XL as standard!
When i got my additional service it was TV L and they wont even give that to me! It says in the terms "exsisting customers taking a new service", whats a sim if its not a new service? Like dave_dph said its the only service i could upgrade too.
Damn, give the new customers XL and then welch when exsisting customers upgrade.
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08-09-2007, 17:23
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#4
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Inactive
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M.
Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
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Re: Additional Service?
Try again, you might speak to a rep who will do it for you.
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08-09-2007, 21:33
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#5
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: Additional Service?
Quote:
Originally Posted by chickendippers
Try again, you might speak to a rep who will do it for you.
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Or select the option to disconnect when you call, you might get more luck from Retentions that you will from Customer Services.
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10-09-2007, 20:58
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#6
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Guest
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Re: Additional Service?
Hi,
I checked the website and it says an additional cable service so the sim wouldn't count for the 4 for 40.00
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13-09-2007, 17:07
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#7
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Inactive
Join Date: Sep 2007
Location: LEICESTERSHIRE
Services: XL TV with Sky Sports Package
two Tivo V6 Boxes
200mb
Posts: 64
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Re: Additional Service?
Added the 300min Sim Card yesterday and just upgraded to 4 for 40 bundle from 3 for £30which now includes XL TV for 12 months. Took 3 calls to get to a UK chap who was great.
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13-09-2007, 22:58
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#8
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Inactive
Join Date: Aug 2006
Location: swansea
Age: 39
Services: 2 X V+
XL TV
XL BB
XL Telco
Posts: 1,703
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Re: Additional Service?
i think its an additional cable service, as the mobile sim isnt on any sort of minimum term, so you could get around the adding the new service thing buy taking a mobile, getting the 10.50 off your cable bill and giving your 30 days notice.
retentions can still add the 3 for 30 package on without taking a new service, but CS cant transfer you through unless you specifically say you want to cancel
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07-11-2007, 12:56
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#9
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Inactive
Join Date: Feb 2007
Location: Winchester
Services: tvl/20bb
Posts: 5
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Re: Additional Service?
Sorry its been a while to reply been bogged down with stuff.
I am going to treat myself to the 20Mb service soon as I just got a new job!
So its all academic now,i didnt call them back i just lost the will
Thanks for everyones pov.
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