04-12-2011, 18:34
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#1
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Inactive
Join Date: May 2007
Services: virgin v+xl
xl bb
xl phone
Posts: 59
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upgrade old box
Hi my mom has an old silver samsung box (not the hd 1) could i get this upgraded to the v hd box? If so what does it cost or is she better saying the box is playing up and hoping they send a v hd box for nothing?
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04-12-2011, 18:42
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#2
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
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04-12-2011, 18:56
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#3
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THE FUNKIEST ON THE BOARD
Join Date: Aug 2005
Location: Canvey Island, Essex
Services: SERVICES FROM 26/08/05
TV XL services
2MB BROADBRAND
UNLIMITED TALK PACKAGE
V+ Service (Since 18
Posts: 1,195
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Re: upgrade old box
just literally "brick" it then call Customer service and tell them its broke and ask them to come fix it.
£20 dpesn't sound to bad. Its a pity they dont stock them at the virgin media stores where people could buy them, pick them up and replace there boxes themselves.
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04-12-2011, 19:05
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#4
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
wont they replace like for like or don't they replace the grey briefcases anymore? do VM still have V+ boxes?
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04-12-2011, 19:08
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#5
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THE FUNKIEST ON THE BOARD
Join Date: Aug 2005
Location: Canvey Island, Essex
Services: SERVICES FROM 26/08/05
TV XL services
2MB BROADBRAND
UNLIMITED TALK PACKAGE
V+ Service (Since 18
Posts: 1,195
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Re: upgrade old box
thenry well they have my v+ box which they took of me on Friday
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04-12-2011, 21:34
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#6
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: upgrade old box
engineers still get issued silver Samsungs, it will be like for like and possibly a £99 charge for bricking the box
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30-04-2012, 16:56
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#7
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
finally got rid of my grey briefcase today for a new box
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01-05-2012, 18:33
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#8
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Inactive
Join Date: Dec 2010
Location: North West England
Services: VM 200mb Gamer BB, 1m Motorised Satellite, Netflix 4K, Amazon Prime 4K, VM M TV,
Freesat HD.
Posts: 920
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Re: upgrade old box
Don't you have to pay HD activasion, even to get the basics such as BBC HD etc?
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01-05-2012, 18:35
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#9
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
no
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01-05-2012, 18:38
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#10
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Inactive
Join Date: Dec 2010
Location: North West England
Services: VM 200mb Gamer BB, 1m Motorised Satellite, Netflix 4K, Amazon Prime 4K, VM M TV,
Freesat HD.
Posts: 920
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Re: upgrade old box
Nice one, might get my mum one, is that all you do ring up pay £20 and it's all activated?
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01-05-2012, 18:42
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#11
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
yup. they might send out a tech. you can ask for a self install. youll have to use the package box to return the old box if you get a self install sent out. theres instructions within the package.
heads up.. open the box via the pull back strip then seal the box taking off the protector strip over the glue under the flap where you pulled off the strip to get into the box.
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14-05-2012, 15:27
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#12
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
I sent back my old box via collectplus when receiving my upgrade box. I got the receipt with the tracking ID. I've tried tracking it but it says...
is it safe to say its been returned and I can get rid of the return info stuff?
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14-05-2012, 15:42
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#13
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: upgrade old box
Yup
__________________
I work for Virgin Media but all views are my own.
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14-05-2012, 18:52
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#14
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Inactive
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
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Re: upgrade old box
thanks Ben
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