ThinkBroadband Monitor - going RED
27-07-2021, 06:47
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#1
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,869
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ThinkBroadband Monitor - going RED
Anyone any ideas on this one?
Been running the quality monitor for a couple of years with no issue.
In the past 2-3 weeks it has goes to solid RED on three occasions overnight and stays red.
The Internet is still running fine and speeds are still 660Mb/s and upload at 42Mb/s.
I first thought my IP had changed but it had not.
In the end I found that rebooting the SH3 restarted the monitor OK.
Does this three times now - and nothing in the SH3 logs.
Have VM changed something? I know you can not do BT routers.
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27-07-2021, 10:34
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#2
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: ThinkBroadband Monitor - going RED
I just checked mine, and it's been solid red since 12pm on 21st July. ???
This can happen if my IP changes, but it hasn't.
Last edited by Taf; 27-07-2021 at 11:22.
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27-07-2021, 13:47
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#3
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
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Re: ThinkBroadband Monitor - going RED
Working ok on our line over IPv6
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Building the next generation of broadband not just faster but smarter
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27-07-2021, 14:07
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#4
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,700
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Re: ThinkBroadband Monitor - going RED
My IP hasn't changed for a couple of years but looking at the quality monitor it was showing red from 8 pm on 21st to 10 am on the 23rd. I had no appreciable reduction to speeds and normal readings came back without my intervention.
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27-07-2021, 15:08
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,869
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Re: ThinkBroadband Monitor - going RED
OK - so did some searching and found references that 'Flood Protection' on the SH3 can cause this.
Switched it off and within 10 minutes I could see the red had stopped.
However the threads reporting it say the the red still comes back at times even with 'Flood Protection' off.
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27-07-2021, 15:21
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#6
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: ThinkBroadband Monitor - going RED
I deleted the monitor and made a new one. So far, so good.
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27-07-2021, 15:35
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#7
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,994
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Re: ThinkBroadband Monitor - going RED
Had a look back at our BQM over those dates and nothing shows. There again our SH3 is in modem mode.
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29-07-2021, 09:00
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#8
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cf.mega poster
Join Date: Jul 2008
Location: Coventry
Services: Vodafone/City Fibre Gigafast 900
Posts: 1,781
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Re: ThinkBroadband Monitor - going RED
I checked back over the last month. No sign of this phenomenon with my SH4 - modem-only mode.
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29-07-2021, 12:11
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#9
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: ThinkBroadband Monitor - going RED
Mine's all good but I am in modem mode as well. It is going to down to the setting on the shub which dictates how it responds to ping requests and whether or not that setting is playing up. Has there been a new firmware update which could have introduced a bug?
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29-07-2021, 13:23
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#10
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cf.member
Join Date: Mar 2020
Services: Ultimate Volt
Posts: 51
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Re: ThinkBroadband Monitor - going RED
Checked mine and it went solid red just after 7:00 am on 21/07 and continued uninterrupted until now when I’ve just rebooted the hub.
Last edited by Huxie; 29-07-2021 at 13:34.
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