Quote:
Originally Posted by General Maximus
If it causes you too much agro the only thing you can do is drop back down to 200mbits and ask for a new shub2 (they won't reactivate your old one) which you might have to go through retentions for.
I wish the government would pass a law where they can get fined for this kind of thing because it is so frustrating. They are knowingly selling a faulty product.
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Totally agree regarding legislation. (Interesting that Miscrosoft got fined for forcing people with below spec legacy machines onto Windows 10 through the auto-update arrangement.) VM's position is unsubstainable. They tried to argue, when I spoke to them, that modem-only mode is only there as a favour to techy types and that they can't be responsible for minority fads. My retort was that many people are with VM because they have the option of modem-only and that the big fat button allowing modem-only indicates that this is a major feature, not a fad.
Any attempt to restore SH2 is doomed to fail. If anyone succeeds I would be most interested, given my experience. (See below) I have taken my case to the ombudsman.
Quote:
Originally Posted by jb66
They should be able to put the sh2 back on if you downgrade as the MAC should be still on your account as a second deactivated hub
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I tried that. CS told me I could go back to SH2 if I downgraded to 200Mb, but when I got to the technical department to reconnect my SH2 they refused and said it was not company policy. I took it to management level and the curt response was that the company's policy was to move forward, not backwards. I ended up restoring 300Mb since I was stuck with SH3.
Fortunately, the Homeworks team were able to solve my 30 minute drop outs by, they say, increasing my power levels and by re-routing my connection, whatever that means. This did the trick - no more drop outs that I have noticed. However, I cannot be sure about my connection quality because the reroute came with in IP change. TBB monitors won't work with this IP.
Here's my power levels.
Downstream bonded channels
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 299000000 -1 40.3 256 qam 13
2 323000000 -1.7 40.3 256 qam 16
3 315000000 -1.5 40.9 256 qam 15
4 307000000 -1.5 40.3 256 qam 14
5 291000000 -0.9 40.3 256 qam 12
6 283000000 -0.5 40.9 256 qam 11
7 275000000 -0.4 40.9 256 qam 10
8 267000000 -0.2 40.9 256 qam 9
9 259000000 0 40.9 256 qam 8
10 251000000 0.2 40.9 256 qam 7
11 243000000 0.4 40.9 256 qam 6
12 235000000 0.9 40.9 256 qam 5
13 227000000 1.7 40.3 256 qam 4
14 219000000 2 40.9 256 qam 3
15 211000000 2.2 40.9 256 qam 2
16 203000000 2.2 40.3 256 qam 1
Upstream bonded channels
Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)
60 25800000 ATDMA 37.8 16 qam 6400000 5120
58 39400000 ATDMA 39.5 16 qam 6400000 5120
Modem device information
The information below shows the current status of this Modem.
Standard specification compliant : DOCSIS 3.0
Hardware version : 10
Software version : 9.1.88T
Cable MAC address : ***************
Cable modem serial number : **************
System up time : 16 days 19h:27m:24s
Network Access : Blocked
Edit.............................................. ...........................................
Muddy! my CMTS Mac is: CMTS-MAC=00:01:5c:74:4a:74 Is that Cisco or Arris? Just wondering, perhaps that is what my reroute was all about.