120M : Speed issue in Swansea

Originally Posted by Ignitionnet

I'm far from that but changing the record would be good. There are clearly performance issues in some areas, this is well known, however you're no better than 'the fanboys' with sweeping generalisations about how the entire network is in bits.

I appreciate that in your world that person is the only person out of the 4 million who is actually receiving decent speeds and the rest of the customers are masochistic idiots putting up with abysmal service because you are.

If you're so unhappy vote with your wallet. It's what I always do and indeed did as recently as a fortnight ago. Far more constructive, rewarding, and effective than sitting on online forums ranting and raving.

some areas?

B36, BN2, WA9, TS19, NG9, Croydon, Woking, BS6, NG7, GU21, GU2

That's a pretty good nationwide sample, all taken from the front page of

VM's own forums, that's just the ones that mention an area.

In those areas lie a considerable % of the installed user base.

Don't know why you just keep on denying that the problems are widespread, when the evidence is right before your eyes.

I did vote with my wallet, dropped internet to bottom tier, cancelled tv completely and when my wife's mobile is up for renewal will be ditching the phone completely as well.

Retentions rang on Friday offering me a 50p/month saving if I didn't cancel the tv

[Kushan]

Originally Posted by OhReally

some areas?

B36, BN2, WA9, TS19, NG9, Croydon, Woking, BS6, NG7, GU21, GU2

That's a pretty good nationwide sample, all taken from the front page of

VM's own forums, that's just the ones that mention an area.

In those areas lie a considerable % of the installed user base.

Don't know why you just keep on denying that the problems are widespread, when the evidence is right before your eyes.

Not everyone in those post codes are affected and your "nationwide sample" is nothing more than a smattering of post codes. Virgin has literally millions of customers, congestion by its very nature on the network is localised. Of course you're going to see congestion in different parts of the country, but that doesn't mean the problem is "nation wide".

You're basically doing the equivalent of seeing 4 roads closed in different parts of the country and declaring that there's a nationwide epidemic of road closures. It just isn't representative at all.

[bayonet]

Well well hello

[morrk]

I'll have ice cream with my humble pie.

Got another call back today that I arranged with CS last week but totally forgot about. Was with the CS BB guru.

He spotted straight away that the upstream utilisation excluding last night, and last Thursday has been going up to 120% and staying there for hours. Seems to be the hours we're affected to be fair and tallies up with what the engineer said last week. There has been some work done during the last couple of days but he was unsure as to whether it's fixed or not. Could have been the line card reboot that was mentioned yesterday. If the problem occurs again over the next couple of nights, it would seem the issue could be quite a long term fix but he's calling back tomorrow morning for another update anyway.

At least the problem seems to close to diagnosis now but it's taken almost 3 weeks, 3 L2's and around 30 TS staff to get to this point. When I said the engineer had told me that there were issues, he was basically made out to be full of ****. It's little wonder people get frustrated.

Anyway, I'll get on with my pie and apologise to anyone I doubted when it seems you might have been right all along.

[bayonet]

Not bad wireless compared to the 5 to 6 meg we were getting.

Only problem now is my TIVO went south this morning got a tech out tomorrow

Stuck with a very poor indoor aerial signal and my android box is playing up as well

Wired is pretty good as well

[morrk]

Got another 2 callbacks this morning, fingers crossed these problems are now sorted and maybe it wasn't what I posted yesterday.

It looks as if a change was made a few weeks ago that halved the available downstream to this part of the network from 8GB to 4GB. The issue was found and reversed on Monday so hopefully this should make us good again.

There does appear to be a lot of this going on at the moment in different post code areas so it's going to be investigated across the board. Could be something like an update to the Motorola kit that caused this to occur in the first place. It was confirmed the fix was software based.

[morrk]

This was posted on the official forum yesterday, didn't notice it till now. That's 3 different reasons, VM is more secretive than MI5!!

Hi morrk, Ishy, nedofwales & saspland,



Really sorry that we've not picked up on this thread sooner.



It would seem that faulty hardware in one of the Cabs was the cause of your intermittent (and quite severe) speed losses.

A Network engineer located the faulty equipment yesterday (fault ref: F003883325) and my tests of the network segment show that there has been no recurrence of the problem since.



Sincere apologies to you all as I know that the speed problem was affecting you for some considerable time before this issue was resolved. But thanks for your patience and please let us know if things are back to normal for you.



Take care Smiley Happy



Jen

[alanbjames]

I would be interested to know what CMTS u r on in Swansea.

Im on CMTS10 and touch wood all is ok.

[bayonet]

Mine seems to have settled as well and tech replaced my TIVO box today seems a lot quicker.