HD Problem with ONE HD channel only!

DeeJR · 17-10-2014, 20:09

Hi, new here. I joined in the hope someone can help me find a solution to this ongoing, and really frustrating problem.

I have the Sky Sports HD bundle on Virgin Media but I'm having some kind of pixelated problem with ONLY the Sky Sports 1 HD channel. This problem isn't apparent on the standard definition Sky Sports 1, nor any other HD channel.

Below is a gif of the type of pixelation I'm talking about:

Had this problem for a while and also had Virgin engineers come out and do some tests of some kind. They solved it VERY temporarily but the problem returned. If I find out what it is then maybe I can describe it better to Virgin or something...

Any help with be massively appreciated!

jb66 · 17-10-2014, 20:16

They need to find out what frequency ss1 hd is in your area and check other channels on that frequency

Taf · 17-10-2014, 20:21

Looks like weather interference on the satellite signal.

DeeJR · 17-10-2014, 20:26

Thanks for the replies guys. I don't think it's weather interference, it's been going on for over 3 months!

I guess I must just call Virgin again...

Mad Max · 17-10-2014, 20:32

Jesus, the shot of that ugly bugger put me off my dinner......

jb66 · 17-10-2014, 20:38

In my area sky sports 4 hd is on frequency 715mhz and this causes issues as the high frequencies loose alot of signal with the length of cable

DaMac · 25-10-2014, 07:39

You need your signal levels sorting, have you put any splitters in yourself? The mux that SS1HD is on is the first to degrade when the signal is a bit weak.

spiderplant · 25-10-2014, 10:10

Quote:

Originally Posted by DaMac

The mux that SS1HD is on is the first to degrade when the signal is a bit weak.

That's a bit of an over-generalisation. Most commonly the extreme frequencies will degrade first, but the channels at the extremities vary between the regions. And it's not always the extremities that get hit first. There's a fault called suck-out, often caused by cable damage, where any narrow range of frequencies can get attenuated.

RichardCoulter · 26-10-2014, 22:13

Quote:

Originally Posted by jb66

In my area sky sports 4 hd is on frequency 715mhz and this causes issues as the high frequencies loose alot of signal with the length of cable

I wonder why VM would place probably the most watched (and expensive) premium channel on their platform on a high frequency liable to cause the problem you describe?

spiderplant · 27-10-2014, 07:04

Quote:

Originally Posted by RichardCoulter

I wonder why VM would place probably the most watched (and expensive) premium channel on their platform on a high frequency liable to cause the problem you describe?

It only causes a problem if you've got a signal fault. The HD channels are put at the extremes because most customers with HD-capable boxes have had a tech visit in recent years, so are more likely to have correct signal levels. Some SD customers haven't had levels checked for 15 years.

Besides, 715MHz isn't that extreme a frequency. The channels go up to 787MHz in jb's region, and even higher elsewhere.