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Every now and again if I call a number I hear a crackling noise and then it goes back to the dialling tone, I have to try a few times until it rings, tonight when I was on hold to virgin media about 3 mins into the call it did the same thing.
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Re: possible fault with landline please help
You need someone out to repair it, and if you can't call them from your own phone you will have to use a mobile, or a neighbour's landline, to do it.
To call them from a non-Virgin phone, dial 0345 454 2222. That's a 'geographic' number, so if you have inclusive calling minutes on your mobile phone, it will use those rather than being an extra charge.
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