Re: 60mb big problem
It's never been that bad before though. I'm wondering if they're still "upgrading". I hope so because I'm not sure I'll keep my cool if I have to speak to yet another clueless CSR :(
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Re: 60mb big problem
don't bother with cable support they haven't got the info or ability to look into how far along upgrades are. We're at an early-mid stage of upgrades. things should look a bit better by the end of the week
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Re: 60mb big problem
Cheers. I'll go and make a fresh pot of coffee whilst I wait for the next page to load :(
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Re: 60mb big problem
I know upgrades are taking place but if its that bad get intouch with the CEO,
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Re: 60mb big problem
I'll do that, thanks thenry. It's becoming rather more than frustrating.
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Re: 60mb big problem
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Re: 60mb big problem
I've been on 60meg for a couple of weeks now and apart from one night when it dropped to 0.8 of a meg it's been pretty stable........until tonight at about 7.30ish was online saw the superhub reboot came back online and lo and behold I'm only getting 30meg wired or wireless.
Checked the settings no change in the config file called support and was told I needed a tech out. Not been downloading so it's not a capping issue no area faults I told the agent I'll leave it as it will probably correct itself by the morning. It's Swansea area which is pretty stable normally |
Re: 60mb big problem
http://www.thinkbroadband.com/speedt...8961605060.png
---------- Post added at 02:22 ---------- Previous post was at 02:20 ---------- https://www.cableforum.co.uk/images/...2012/05/62.png |
Re: 60mb big problem
And guess what I'm back up to 60 meg this morning
Last night https://www.cableforum.co.uk/images/...2012/05/60.png This morning https://www.cableforum.co.uk/images/...2012/05/61.png The times are an hour behind, this morning's test was done about 5 minutes ago. |
Re: 60mb big problem
guys since upgrade to superhub this first time we trying to connect to Wifi BB & iphone ok but its the laptops that are the issues troubleshoot is saying we mite be quite way from router password incorrect ect please help kids need homework doing Thanks
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Re: 60mb big problem
if youve got your own router put the SuperHub into modem mode and link your router
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Re: 60mb big problem
sorry only got SuperHub tried WEP & WPA Auto channel 11 manual setting still not connecting
---------- Post added at 23:35 ---------- Previous post was at 22:37 ---------- All sorted now regarding wifi Thanks |
Re: 60mb big problem
I run the BT speedtest this morning and last night seems to be more reliable than speedtest.net shows just over 60 meg on both runs. Thinkbroadband test confirms the BT results.
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Re: 60mb big problem
I'm still waiting for a sensible answer to my e-mail to Mr Berkett. 'Sorry but Neil isn't available' is not what I would call a satisfactory reply. Not even the promised phone call that is now 48 hours overdue. Really really not impressed.
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Re: 60mb big problem
And now this.
http://www.thinkbroadband.com/ping/s...09-05-2012.png It's 2.07am and http://www.speedtest.net/result/1940091895.png ---------- Post added at 03:40 ---------- Previous post was at 02:08 ---------- And now, https://www.cableforum.co.uk/images/...2012/05/45.png ---------- Post added at 04:01 ---------- Previous post was at 03:40 ---------- Connection ------------------------------------------------------------------------ *Startup Procedure* *Procedure* *Status* *Comment* Acquire Downstream Channel 307000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ ------------------------------------------------------------------------ *Downstream Channels* *Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate*** *Frequency* *Power* *SNR* *Docsis/EuroDocsis locked* Locked QAM256 30 55616000 Kbits/sec 307000000 Hz 8.0 dBmV 43.2 dB Hybrid Locked QAM256 27 55616000 Kbits/sec 283000000 Hz 8.8 dBmV 44.2 dB Hybrid Locked QAM256 28 55616000 Kbits/sec 291000000 Hz 8.7 dBmV 43.9 dB Hybrid Locked QAM256 29 55616000 Kbits/sec 299000000 Hz 8.5 dBmV 43.5 dB Hybrid Locked QAM256 31 55616000 Kbits/sec 315000000 Hz 9.4 dBmV 43.9 dB Hybrid Locked QAM256 32 55616000 Kbits/sec 323000000 Hz 9.4 dBmV 44.1 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown ------------------------------------------------------------------------ *Upstream Channels* *Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate*** *Frequency* *Power* Locked ATDMA 7 20480 Kbits/sec 35800000 Hz 44.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV ------------------------------------------------------------------------ *Primary Downstream Service Flow* Downstream(0) SFID 6288 Max Traffic Rate 66000000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps ------------------------------------------------------------------------ *Primary Upstream Service Flow* Upstream(0) SFID 6287 Max Traffic Rate 3072000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort ------------------------------------------------------------------------ *Current System Time:*Wed May 09 02:58:30 2012 |
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