Re: 60mb big problem
 

download speed of 36 is great on the 30 package.... lol

Re: 60mb big problem
 

Ping is high though.

Re: 60mb big problem
 

dont speedtest to check if you upgraded instead check the modem config.

also whatever you do dont give tech support remote access to pc :( as has been said tcp optimiser can make things worse especially on vista and win7.

Re: 60mb big problem
 

same situation with me. superhub installed yesterday,for xl bb, lucky if i,m getting 20 meg.phoned up and was told they are currently working on lines in my
area in relation to speed doubling.was advised that until this work is finished i would continue to have issues with speed, scheduled to be completed by 23rd may. pointed out to vm tech that this was not an increase due to speed doubling but an upgrade to xl bb and that the tech who installed superhub said i should be getting 60 meg,but this did not make any difference to the reply i was given.

Re: 60mb big problem
 

I assume the big red block was the outage whilst the 6 downstream upgrade was being implemented. I wasn't using the PC then.

[img]Download Failed (1)[/img]

Re: 60mb big problem
 

Wow that's a pretty graph!

http://www.thinkbroadband.com/ping/s...03-05-2012.png
This is my 60Mb.

Re: 60mb big problem
 

I wonder how you send pretty pictures to VM? Would it be worth doing so, even if I knew how? Would they be able to shed any light on why I have these pretty pictures? So many questions, so few answers.... Maybe I'll just give up :D

Re: 60mb big problem
 

You've probably got some heavy users nearby, that's why your graph is pretty. Phone up VM and ask them if your area is congested, then get them to rub some vicks on it.

Re: 60mb big problem
 

Crawleys being upgraded at the moment, hold out for a bit. We should see improvements soon.

Re: 60mb big problem
 

Steady !!!! Tbh I'm starting to get a little depressed with this whole issue. The techs came and added an FPA to get Shub power levels down. Still no different :(

---------- Post added at 15:16 ---------- Previous post was at 15:16 ----------

Cheers thenry, fingers crossed and all that.

Re: 60mb big problem
 

Hour long outages for upgrades in the middle of the working day, without informing customers?

Way to go VM if that's true!

Re: 60mb big problem
 

various other areas have had the same treatment qas. doubt they've got the time to be sending out letters and pinning down actual times/dates.

Re: 60mb big problem
 

By the looks of it, I dont even think they know themselves

Re: 60mb big problem
 

My internet is having severe issues right now. It took 3 attempts to get speedtest to connect, connection reset. Then I get this:http://www.speedtest.net/result/1930030278.png

Re: 60mb big problem
 

you've got capacity issues meaning the network can't handle the current load its under.