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-   -   Is phone optional? (https://www.cableforum.uk/board/showthread.php?t=33606935)

MichelleUK 26-01-2007 16:33
Is phone optional?
 
Hi,

We have had an NTL phone line for years but never really used it. We only had it because when we signed up there was no choice and it was "bundled" with the TV prices.

We had trouble with the BT phone the other day and I tried to use the NTL line instead but it seems to not be working.

I am not sure I can face the struggle to get it repaired and wondered if it is possible not to have the line at all anymore (The recent bill showed the £11 phone fee separate from the TV for the first time this month so I wondered if we can now get rid of the line as it no longer linked with the TV).

I could ring Customer Services but not sure I could face that either today (apologies, I am feeling a bit pathetic today and the hanging on in the queue could finish me off!)

Thanks for any help,

Michelle :)

Justy 26-01-2007 16:51
Re: Is phone optional?
 
Quote:
Originally Posted by MichelleUK (Post 34206914)
Hi,

We have had an NTL phone line for years but never really used it. We only had it because when we signed up there was no choice and it was "bundled" with the TV prices.

We had trouble with the BT phone the other day and I tried to use the NTL line instead but it seems to not be working.

I am not sure I can face the struggle to get it repaired and wondered if it is possible not to have the line at all anymore (The recent bill showed the £11 phone fee separate from the TV for the first time this month so I wondered if we can now get rid of the line as it no longer linked with the TV).

I could ring Customer Services but not sure I could face that either today (apologies, I am feeling a bit pathetic today and the hanging on in the queue could finish me off!)

Thanks for any help,

Michelle :)

Phoneline is not optional with tele - the only service that you can have without a phonel line is broadband.

Ps... keep smilin - it's the weekend!

Mick Fisher 26-01-2007 17:05
Re: Is phone optional?
 
I am in the same boat as you. IE. being ripped off for a phone line that doesn't work.

As far as I know it is still an "obligatry condition" of receiving there "clunky" DTV service. :Yikes:

I think the reason is that the company is so mismanaged that they can't make any money from their TV service and so "force" us to subsidise it to the tune of an extra £11.00/month.

Maybe you could strike a deal with retentions/customer relations, trouble is they are so snowed under with people cancelling that usually you can't even get in the queue to speak to them. :)

Shaun 26-01-2007 17:44
Re: Is phone optional?
 
IT is optional now - give CS a ring and they'll remove it for you - there may be a problem if the person you speak to doesn't know about it but it it is definitely optional now :)

Justy 26-01-2007 17:50
Re: Is phone optional?
 
Quote:
Originally Posted by Shaun (Post 34207015)
IT is optional now - give CS a ring and they'll remove it for you - there may be a problem if the person you speak to doesn't know about it but it it is definitely optional now :)
You sure mate... since when?

Akia 26-01-2007 17:57
Re: Is phone optional?
 
You can have TV: Size XL without a TELCO line but any of the other packages you still need to have the line

The Solus TV is priced at: £25 per month

Shaun 26-01-2007 18:02
Re: Is phone optional?
 
Quote:
Originally Posted by Justy (Post 34207022)
You sure mate... since when?
It's been posted on here several times over the past couple of months.

XFS03 27-01-2007 02:02
Re: Is phone optional?
 
Quote:
Originally Posted by mattysheff (Post 34207034)
You can have TV: Size XL without a TELCO line but any of the other packages you still need to have the line

The Solus TV is priced at: £25 per month
You can also have the TV size L without the phone for £14.50.

These TV-only packages are available from 1st February.

http://www.whycable.co.uk/pricechang...Price_List.pdf


.

MichelleUK 29-01-2007 17:05
Re: Is phone optional?
 
Thanks for your help everyone! :)

Michelle

Rone 29-01-2007 17:42
Re: Is phone optional?
 
I was told i had to have it, then when i cancelled today, they told me i did'nt have to have it, its just a lack of communication in the communications company. ;)

Nikesh 29-01-2007 18:00
Re: Is phone optional?
 
Quote:
Originally Posted by Rone (Post 34208912)
I was told i had to have it, then when i cancelled today, they told me i did'nt have to have it, its just a lack of communication in the communications company. ;)
LOL :D

Yep, for anyone else unsure, having a phone line with digital tv is optional now as long as you have the XL package on your TV.

bubs999 29-01-2007 21:57
Re: Is phone optional?
 
Quote:
Originally Posted by Shaun (Post 34207015)
IT is optional now - give CS a ring and they'll remove it for you - there may be a problem if the person you speak to doesn't know about it but it it is definitely optional now :)
It is optional, as in you don't have to have the line, but you will still be charged the £11 for it, so you may aswell keep the phone. At least you can then phone CS for free using 150.
I spoke to CS today to sort out my billing and asked about the phone line, thats the reply I received.

AndyCambs 29-01-2007 22:15
Re: Is phone optional?
 
Quote:
Originally Posted by bubs999 (Post 34209175)
It is optional, as in you don't have to have the line, but you will still be charged the £11 for it, so you may aswell keep the phone. At least you can then phone CS for free using 150.
I spoke to CS today to sort out my billing and asked about the phone line, thats the reply I received.
I think that's not correct. Check http://www.whycable.co.uk/pricechang...Price_List.pdf. It states clearly that you can have TV Packages L + XL only without the phone line. Admittedly you save only £6.50 - but that's a saving.

It also states
Quote:
***Not available on NTL until 01st February
So you may like to call back after Thursday.

thechangingman 29-01-2007 22:25
Re: Is phone optional?
 
I rang today to ask to have phone line service ceased from 1st Feb and CS chap didn't know anything about it. He very helpfully took my mobile number and promised me a call back today ....... he must be working late... no call yet......

XFS03 30-01-2007 01:13
Re: Is phone optional?
 
Quote:
Originally Posted by Nikesh (Post 34208923)
...Yep, for anyone else unsure, having a phone line with digital tv is optional now as long as you have the XL package on your TV.
Quote:
Originally Posted by bubs999
It is optional, as in you don't have to have the line, but you will still be charged the £11 for it...
Sometimes I think my posts are invisible. :mis:

Thanks AndyCambs for reposting the link.


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