26-01-2007, 17:33
|
#1
|
Inactive
Join Date: Mar 2005
Posts: 40
|
Is phone optional?
Hi,
We have had an NTL phone line for years but never really used it. We only had it because when we signed up there was no choice and it was "bundled" with the TV prices.
We had trouble with the BT phone the other day and I tried to use the NTL line instead but it seems to not be working.
I am not sure I can face the struggle to get it repaired and wondered if it is possible not to have the line at all anymore (The recent bill showed the £11 phone fee separate from the TV for the first time this month so I wondered if we can now get rid of the line as it no longer linked with the TV).
I could ring Customer Services but not sure I could face that either today (apologies, I am feeling a bit pathetic today and the hanging on in the queue could finish me off!)
Thanks for any help,
Michelle
|
|
|
26-01-2007, 17:51
|
#2
|
Inactive
Join Date: Jul 2006
Posts: 64
|
Re: Is phone optional?
Quote:
Originally Posted by MichelleUK
Hi,
We have had an NTL phone line for years but never really used it. We only had it because when we signed up there was no choice and it was "bundled" with the TV prices.
We had trouble with the BT phone the other day and I tried to use the NTL line instead but it seems to not be working.
I am not sure I can face the struggle to get it repaired and wondered if it is possible not to have the line at all anymore (The recent bill showed the £11 phone fee separate from the TV for the first time this month so I wondered if we can now get rid of the line as it no longer linked with the TV).
I could ring Customer Services but not sure I could face that either today (apologies, I am feeling a bit pathetic today and the hanging on in the queue could finish me off!)
Thanks for any help,
Michelle
|
Phoneline is not optional with tele - the only service that you can have without a phonel line is broadband.
Ps... keep smilin - it's the weekend!
|
|
|
26-01-2007, 18:05
|
#3
|
Inactive
Join Date: Aug 2004
Location: Northants
Age: 80
Services: Sky Unlimited FibrePro
Sky Talk
Sky+HD
Posts: 5,122
|
Re: Is phone optional?
I am in the same boat as you. IE. being ripped off for a phone line that doesn't work.
As far as I know it is still an "obligatry condition" of receiving there "clunky" DTV service.
I think the reason is that the company is so mismanaged that they can't make any money from their TV service and so "force" us to subsidise it to the tune of an extra £11.00/month.
Maybe you could strike a deal with retentions/customer relations, trouble is they are so snowed under with people cancelling that usually you can't even get in the queue to speak to them.
|
|
|
26-01-2007, 18:44
|
#4
|
Inactive
Join Date: Jun 2003
Posts: 6,064
|
Re: Is phone optional?
IT is optional now - give CS a ring and they'll remove it for you - there may be a problem if the person you speak to doesn't know about it but it it is definitely optional now
|
|
|
26-01-2007, 18:50
|
#5
|
Inactive
Join Date: Jul 2006
Posts: 64
|
Re: Is phone optional?
Quote:
Originally Posted by Shaun
IT is optional now - give CS a ring and they'll remove it for you - there may be a problem if the person you speak to doesn't know about it but it it is definitely optional now
|
You sure mate... since when?
|
|
|
26-01-2007, 18:57
|
#6
|
Guest
|
Re: Is phone optional?
You can have TV: Size XL without a TELCO line but any of the other packages you still need to have the line
The Solus TV is priced at: £25 per month
|
|
|
26-01-2007, 19:02
|
#7
|
Inactive
Join Date: Jun 2003
Posts: 6,064
|
Re: Is phone optional?
Quote:
Originally Posted by Justy
You sure mate... since when?
|
It's been posted on here several times over the past couple of months.
|
|
|
27-01-2007, 03:02
|
#8
|
Guest
Location: East London (ex-C&W)
Services: XL broadband
ntl250 modem
Posts: n/a
|
Re: Is phone optional?
Quote:
Originally Posted by mattysheff
You can have TV: Size XL without a TELCO line but any of the other packages you still need to have the line
The Solus TV is priced at: £25 per month
|
You can also have the TV size L without the phone for £14.50.
These TV-only packages are available from 1st February.
http://www.whycable.co.uk/pricechang...Price_List.pdf
.
|
|
|
29-01-2007, 18:05
|
#9
|
Inactive
Join Date: Mar 2005
Posts: 40
|
Re: Is phone optional?
Thanks for your help everyone!
Michelle
|
|
|
29-01-2007, 18:42
|
#10
|
Inactive
Join Date: Nov 2003
Location: Manchester South
Services: BB XL
Posts: 718
|
Re: Is phone optional?
I was told i had to have it, then when i cancelled today, they told me i did'nt have to have it, its just a lack of communication in the communications company.
|
|
|
29-01-2007, 19:00
|
#11
|
Inactive
Join Date: Nov 2006
Posts: 2,939
|
Re: Is phone optional?
Quote:
Originally Posted by Rone
I was told i had to have it, then when i cancelled today, they told me i did'nt have to have it, its just a lack of communication in the communications company.
|
LOL
Yep, for anyone else unsure, having a phone line with digital tv is optional now as long as you have the XL package on your TV.
|
|
|
29-01-2007, 22:57
|
#12
|
Inactive
Join Date: Jan 2007
Posts: 59
|
Re: Is phone optional?
Quote:
Originally Posted by Shaun
IT is optional now - give CS a ring and they'll remove it for you - there may be a problem if the person you speak to doesn't know about it but it it is definitely optional now
|
It is optional, as in you don't have to have the line, but you will still be charged the £11 for it, so you may aswell keep the phone. At least you can then phone CS for free using 150.
I spoke to CS today to sort out my billing and asked about the phone line, thats the reply I received.
|
|
|
29-01-2007, 23:15
|
#13
|
cf.mega poster
Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL
Broadband XL
Virgin Mobile
V+ installed!
and a happy Virgin Media customer
Posts: 2,560
|
Re: Is phone optional?
Quote:
Originally Posted by bubs999
It is optional, as in you don't have to have the line, but you will still be charged the £11 for it, so you may aswell keep the phone. At least you can then phone CS for free using 150.
I spoke to CS today to sort out my billing and asked about the phone line, thats the reply I received.
|
I think that's not correct. Check http://www.whycable.co.uk/pricechang...Price_List.pdf. It states clearly that you can have TV Packages L + XL only without the phone line. Admittedly you save only £6.50 - but that's a saving.
It also states
Quote:
***Not available on NTL until 01st February
|
So you may like to call back after Thursday.
|
|
|
29-01-2007, 23:25
|
#14
|
Inactive
Join Date: Jan 2007
Location: Hornchurch
Services: Sky+HD
Talk Talk Pro BB & landline
iPhone on o2 Mobile
Posts: 18
|
Re: Is phone optional?
I rang today to ask to have phone line service ceased from 1st Feb and CS chap didn't know anything about it. He very helpfully took my mobile number and promised me a call back today ....... he must be working late... no call yet......
|
|
|
30-01-2007, 02:13
|
#15
|
Guest
Location: East London (ex-C&W)
Services: XL broadband
ntl250 modem
Posts: n/a
|
Re: Is phone optional?
Quote:
Originally Posted by Nikesh
...Yep, for anyone else unsure, having a phone line with digital tv is optional now as long as you have the XL package on your TV.
|
Quote:
Originally Posted by bubs999
It is optional, as in you don't have to have the line, but you will still be charged the £11 for it...
|
Sometimes I think my posts are invisible.
Thanks AndyCambs for reposting the link.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 11:05.
|