Originally Posted by Risco (Post 35024834)

Cheers for the replies, feel better about the solidarity of my argument.

Also, it gets worse! Here is my "50mbps" @ 10pm. Using the links provided in the email. Also included another from earlier in the night @ 8.30pm which was a bit faster.

Shocking! :mad:

Originally Posted by Risco (Post 35024982)

Got a phonecall in reply to my email. He got me to do a few tweaks, but they were more for wired which he admitted ( 100mbps Full Duplex ) He also reiterated that 3.0mbps was acceptable for a 50mbps connection at peak times. Also I questioned what is likely to be the end result if I am getting these slow speeds consitently at peak times. He said basically there was nothing he could, and said there is no over utilization on my UBR either.

I also mentioned contention ratio, which I thought was 50:1. Apparently it was much higher thant this! He was quite avoiding and would not give me an exact figure. I said there should be minimum acceptable standards for 50mbps and really 42mbps @ peak should be the bare mininum. While he agreed, he said this was not possible.

I get a feeling I am going to end up asking for a permanent credit on my account or requesting to leave which is a lot of hassle as have to get a BT line installed along with Sky....