ntl Appoints New Chief Operating Officer
# Aug 15, 05:15 PM by Mick
A press release informs us today that ntl has appointed Neil Berkett as Chief Operating Officer with effect from 26 September, 2005. Neil will report to Simon Duffy, Chief Executive Officer of ntl, and will be based in the Company’s operational headquarters in Hook, Hampshire. Neil will join ntl’s Group Operating Board.
Neil will be responsible for running ntl’s day-to-day operations, helping the Company to become the UK’s premier provider of communications and entertainment services.
Neil joined Lloyds TSB in 2003 as Managing Director, Distribution, responsible for the distribution of products across all channels for the bank with a workforce of some 30,000. During Neil’s tenure at Lloyds TSB he improved customer service significantly in comparison with the company’s competitors, established Distribution as a profit centre, and implemented a major change program focused on developing a local market approach to retail banking.
Prior to his tenure with Lloyds TSB, Neil served as Chief Operating Officer at Prudential Assurance Company Ltd, where he was responsible for customer service, business transformation and information technology. At Prudential, Neil drove the transformation of its UK business including significant company-wide customer service improvements. He also successfully set up Prudential’s offshore operation in India, from concept to launch.
Simon Duffy had been carrying out both the Chief Executive Officer and Chief Operating Officer roles for the past couple of years.
Simon Duffy, Chief Executive Officer of ntl, said: “I am delighted to welcome Neil to ntl. He has a strong track record of managing change and driving operational improvements in highly competitive industries. His substantial experience in customer-facing organisations will be invaluable to us as we continue to improve and grow our UK cable business.”
Neil Berkett said: “I am very pleased to be joining ntl and excited by the opportunity. The Company has great prospects and I look forward to working with an already strong team to capitalize on those opportunities.”