Quote:
Originally Posted by andy_m
You pay for a service which includes the ability to time shift your viewing. Virgin's faulty equipment has prevented him from doing this. It's quite simple, and the case is clear. As long as the op states it calmly and politely then he has every right to expect some form of compensation.
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If VM refuse, for whatever reason, the OP has a choice of other providers. If retentions are contacted and reminded of this, i'm sure they will be accommodating.