Does anybody know what to do if you get the following when trying to upgrade on their website?
Quote:
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The username (XXX) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).
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The CM is connected to a router, but I have tried connecting it directly to the machine, but it didnt make a difference. I am using the correct username/password, CS has confirmed this.