Dead tivo! Error code C130
 

Which means no network connectivity so no apps, on demand etc

Engineer called today while I was at work, Mrs pengedragon dealt with him but the upshot is the box has been replaced

It was 75% full so I've unexpectedly lost a lot of stuff I wanted to keep and quite a bit I haven't watched yet

To compensate me for my loss I'd like them to come back out and replace the new 500gb with a new 1tb model

Before I call them anyone know what they would normally charge for doing this so I know what to expect? Also are there any known issues between the 2 models in terms of efficiency I should be aware of?

Many thanks for any advice received

Re: Dead tivo! Error code C130
 

I don't see why they would do this. Its a like for like replacement.

They can't help if you have stuff recorded that you haven't watched and there for lost.

Re: Dead tivo! Error code C130
 

I can't answer your question, but I do agree with you that you deserve some form of compensation for the loss and inconvenience caused. Ongoing goodwill is an essential part of customer retention and is cost effective in the long run.

Re: Dead tivo! Error code C130
 

My TIVo hard drive died and it was replaced like for like, they will compensate for loss of service but not for lost of recordings surely!

Re: Dead tivo! Error code C130
 

I can answer this bit. There is no difference.

Re: Dead tivo! Error code C130
 

You pay for a service which includes the ability to time shift your viewing. Virgin's faulty equipment has prevented him from doing this. It's quite simple, and the case is clear. As long as the op states it calmly and politely then he has every right to expect some form of compensation.

Re: Dead tivo! Error code C130
 

If VM refuse, for whatever reason, the OP has a choice of other providers. If retentions are contacted and reminded of this, i'm sure they will be accommodating.

Re: Dead tivo! Error code C130
 

Totally disagree.
The service was broken - and repaired. it would be like me trying to get compensation from Western Digital because the hard drive on my PC broke losing all my stuff.

Agree we pay top dollar for the service, but short of replacing the equipment, I really cant see what more they can do.

(Or is it that maybe I am too gentle with my approach to life?)

Re: Dead tivo! Error code C130
 

Others seem to have error code C133 at the moment.
Service status for Northampton and maybe further afield.
My broadband seems ok, but the Tivo has those problems.

Re: Dead tivo! Error code C130
 

Sooner the better for cloud stored recordings.

Re: Dead tivo! Error code C130
 

Had the fault for about a week, broadband was not affected

Thanks for some interesting replies so far, I'll give them a call tonight expressing my disappointment

Re: Dead tivo! Error code C130
 

Better to be able to move your TIVO recordings by Ethernet to NAS or PC. Cloud is not a panacea.;)

Re: Dead tivo! Error code C130
 

I had C130 a couple of days ago

Reported fault and they just rebooted the box and it cleared up

Is this the sign of something more serious?

Re: Dead tivo! Error code C130
 

I was ok until I did a reboot as the Tivo was acting up. Then is when I got error C133. Could it be only affecting Tivo starting up, ie new installs and reboots?

Re: Dead tivo! Error code C130
 

You owning a hard drive for a one off payment to be used by you in whichever way you see fit is obviously very different from being provided with a TiVo which you don't own to be used for a specific purpose for which you pay a monthly subscription.