Nuneaton - Slow...painful...annoying

Wiggz · 16-03-2006, 17:01

Guys

I am posting this in the hope that others have experienced the same thing and that it can all be put down to Maintenance on the lines (who knows eh?)

I am in the Nuneaton (CV10 ) area, and for the past week or so I have had seriously slow access. I normally max my 10mb line out on ftp.mirror.ac.uk with Linux distros. Since this 'problem' I am getting 30kb tops!!...most of the time it's 2-5kb/sec.

Other HTTP and FTP sites are the same.

I have seen many other people complaining of the same...I simply want confirmation of what is causing my problem: Maintenance or something else.

Anyone shed any light?

Stuart · 16-03-2006, 17:09

Have you called faults?

16-03-2006, 17:10

I also live in Nuneaton and have no problems at all

Rone · 16-03-2006, 17:16

Quote:

Originally Posted by zinglebarb

I also live in Nuneaton and have no problems at all

Bet thats cheered him up no end.

16-03-2006, 17:17

Could be his settings, unclean browser,proxy could be changed.Simple reboot of modem.Many possibles not down to ntl

Proxies to try here http://www.cableforum.co.uk/forum/article.php?a=10

Wiggz · 16-03-2006, 17:48

thanks for quick replies. I have no malware on my pc at all.

Going to try a few little things if zinglebarb's connex is fine.

---------- Post added at 17:48 ---------- Previous post was at 17:41 ----------

I have tried faults yes - tried from my work, but didn't get through. Tried from home and didn't get through.

I have found the guys and gals at CF (here!) much more helpful in recent years

Anyone wanna check it out for me? (i can pm any deets)

Cheers

Chrysalis · 17-03-2006, 05:56

whats the faults number, when ringing 150 can only choose between CS and TS.

Wiggz · 17-03-2006, 07:35

Chrys

I have no idea myself. I must confess to jumping the gun a little. I rebooted my router and things improved significantly. However, I am still looking at 4-5mb rather than 10.

There is something wrong indeed (and no, it's not my router this time

)

Cheers

Wiggz · 17-03-2006, 12:28

well my connections is still really buggered. Rang faults and asked if there could be a reason for this.

For some reason, unbeknown to me, I mentioned the Router issue...so frmo that point forward, everything was "it's your router".

I know it's not as I have tested without the router also. I seem to jump up to 400k, and then slump to 5 k on every site (both HTTP and FTP) I have tested. Never do I get beyond 5MB

Please help

jeffcrouch · 17-03-2006, 12:38

dunno what ntl are doing - i was happily getting 10meg until 2 weeks ago, and now get average 6meg - should i complain?? i'm in eastwood area

Rone · 17-03-2006, 12:40

If your getting 6, keep quiet before they reduce it for you.

Wiggz · 17-03-2006, 13:01

Quote:

Originally Posted by Rone

If your getting 6, keep quiet before they reduce it for you.

Without wishing to sound a tad "disrespectful" - that is not a helpful comment.

If I was happy with 6mb, I would move to a 6mb package with another company. 10MB is what I pay for, and for the last fortnight, I have not been getting it.

As jeffcrouch said...it was fine a couple of weeks ago, then something just flipped and my connection has been the equivilent of an elderly ladies labido - Non-Existent!

Chrysalis · 17-03-2006, 13:09

better to avg 6 meg then avg 2 meg.

Someone on another forum was told by tech support anything above 3meg is acceptable, that gives me and others something to base on with speeds below it. Of course this was something verbally said to him and mentioned on a forum so means nothing legally.

Wiggz · 17-03-2006, 13:18

Quote:

Originally Posted by Chrysalis

better to avg 6 meg then avg 2 meg.

Someone on another forum was told by tech support anything above 3meg is acceptable, that gives me and others something to base on with speeds below it. Of course this was something verbally said to him and mentioned on a forum so means nothing legally.

Acceptable to who? The Consumer or the Provider - I think the former would argue the opposite.

I think that a 10mb service should not a) normally drop below 10mb because the company has a severe lack of infrastructure management, or b) drop no lower than stated SLAs.

I haven't checked, but I'd be surprised if there were any speed regulations set out in the SLAs, or anywhere at all.

I'd like to think that NTL would provide a little more help to me than "Router's screwing your connection"

Chrysalis · 17-03-2006, 13:26

agreed, but my point was if they are saying 3meg is what they expect to not fall below it provides a point where they have to do something to keep it above that level rather then just saying its "up to" 10 meg and so be it no matter what speeds you get.