Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Reporting Spam Calls to Virgin Mobile

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Mobile Phone Service

Reporting Spam Calls to Virgin Mobile
Reply
 
Thread Tools
Old 31-08-2017, 13:01   #1
VMboy
cf.mega poster
 
Join Date: Oct 2008
Posts: 1,049
VMboy is infamous around these partsVMboy is infamous around these parts
Question Reporting Spam Calls to Virgin Mobile

Is there a department in Virgin Mobile that you can send/report spam call numbers to? I ask as blocking is not available on the actual mobile.

I often get around 4 calls per day which can be a real nuisance.

I don't usually receive a voice-mail notification but I did this morning, of course nobody spoke during the message, so as well as having to reject calls I am having to go into voice-mail to delete the message and remove the pertaining notification, hopefully the voice-mail thing was a one off as I really don't want to have to get it switched off.
VMboy is offline   Reply With Quote
Advertisement
Old 31-08-2017, 13:06   #2
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media V6 and TiVo, Full House TV, VIVID 300
Posts: 16,224
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Reporting Spam Calls to Virgin Mobile

You can speak to Mobile Customer Services, but there isn't really much a phone provider can do for spam calls.

Generally the main option is to change your number if you're getting lots of calls.
__________________
I work for Virgin Media but all views are my own.

Last edited by BenMcr; 31-08-2017 at 13:09.
BenMcr is offline   Reply With Quote
Old 31-08-2017, 13:18   #3
VMboy
cf.mega poster
 
Join Date: Oct 2008
Posts: 1,049
VMboy is infamous around these partsVMboy is infamous around these parts
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by BenMcr View Post
You can speak to Mobile Customer Services, but there isn't really much a phone provider can do for spam calls.

Generally the main option is to change your number if you're getting lots of calls.
Cheers, will wait to see if it dies down as changing number can be a bit of a hassle especially if you've had it for a considerable time with it being connected to various apps and things.

I do believe though that there should be an option on all smart-phones to enable certain incoming call numbers, seems they're not that smart after-all.
VMboy is offline   Reply With Quote
Old 31-08-2017, 14:20   #4
swoop101
cf.mega poster
 
Join Date: Jun 2003
Posts: 2,222
swoop101 has a bronzed appealswoop101 has a bronzed appeal
swoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appeal
Re: Reporting Spam Calls to Virgin Mobile

Register your number at TPS http://www.tpsonline.org.uk/tps/index.html
I don't get any of these calls since registering mine
swoop101 is offline   Reply With Quote
Old 31-08-2017, 14:23   #5
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media V6 and TiVo, Full House TV, VIVID 300
Posts: 16,224
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by VMboy View Post
I do believe though that there should be an option on all smart-phones to enable certain incoming call numbers, seems they're not that smart after-all.
You can get third party apps on the iPhone to do that - https://support.apple.com/en-gb/HT207099

On Android you can also get third party apps, but some phones do also have built in options.
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 31-08-2017, 14:35   #6
VMboy
cf.mega poster
 
Join Date: Oct 2008
Posts: 1,049
VMboy is infamous around these partsVMboy is infamous around these parts
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by swoop101 View Post
Register your number at TPS http://www.tpsonline.org.uk/tps/index.html
I don't get any of these calls since registering mine
Did you just register your mobile number? I take it you're not required to give them an actual list of numbers that are calling you?

Last edited by VMboy; 31-08-2017 at 14:45. Reason: Amended Question
VMboy is offline   Reply With Quote
Old 31-08-2017, 14:50   #7
Paul M
Dr Pepper Addict
Cable Forum Team
 
Paul M's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 55
Services: VM Phone : Sky TV : VM Cable (350 Mbps) : Sky BB (38 Mbps)
Posts: 21,302
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by VMboy View Post
I take it you're not required to give them an actual list of numbers that are calling you?
Thats correct.

It wont stop all calls, as some people just ignore it, but it will cut them down quite a bit.
__________________

Baby, I was born this way.
Paul M is offline   Reply With Quote
Old 31-08-2017, 15:06   #8
VMboy
cf.mega poster
 
Join Date: Oct 2008
Posts: 1,049
VMboy is infamous around these partsVMboy is infamous around these parts
Re: Reporting Spam Calls to Virgin Mobile

The TPS can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an 'opt-out' request to the company involved.

As TPS registration only prevents marketing calls, organisations will still be able to call you for the purposes of genuine market research.


-----------------------------------------------------------------------------

Just a couple of points to ask from the text I have copied above from the TPS site.

Regarding the part where it mentions about the opt-out request, isn't there also a scam when you text back as per their request, I had heard you could be charged for doing so, apologies if this is incorrect.

Swoop101, Do you ever get the odd SMS spam text and marketing call since you have registered, or have the all stopped completely?

---------- Post added at 14:06 ---------- Previous post was at 13:56 ----------

Quote:
Originally Posted by Paul M View Post
Thats correct.

It wont stop all calls, as some people just ignore it, but it will cut them down quite a bit.
Thanks Paul.
VMboy is offline   Reply With Quote
Old 31-08-2017, 15:35   #9
swoop101
cf.mega poster
 
Join Date: Jun 2003
Posts: 2,222
swoop101 has a bronzed appealswoop101 has a bronzed appeal
swoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appeal
Re: Reporting Spam Calls to Virgin Mobile

I don't get any calls or texts now (spam)
swoop101 is offline   Reply With Quote
Old 31-08-2017, 18:32   #10
VMboy
cf.mega poster
 
Join Date: Oct 2008
Posts: 1,049
VMboy is infamous around these partsVMboy is infamous around these parts
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by swoop101 View Post
I don't get any calls or texts now (spam)
I've registered to stop the marketing calls, will I also require to register for the SMS texts? I ask as you could only take the one option when registering for the first time.

You mention you don't receive spam texts since you registered, I take it you still receive bona-fide texts though such as from Virgin Mobile?

Last edited by VMboy; 31-08-2017 at 18:47.
VMboy is offline   Reply With Quote
Old 31-08-2017, 18:37   #11
ozsat
cf.geek
 
ozsat's Avatar
 
Join Date: Nov 2003
Location: Area 31
Services: VM V6 TiVo (MRS), VM Broadband 350/20mb, FreeviewHD, SkyQ UHD, FreesatHD, BT TV, DAB, Samsung 4k tv
Posts: 564
ozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to all
Re: Reporting Spam Calls to Virgin Mobile

Mobile and house phone were registered a couple of years ago and still list as registered.

We ended up getting a call blocker for the house phone as we still got loads of them

My mobile is set only to accept calls from people in my contact list.
Quote:
Originally Posted by swoop101 View Post
Register your number at TPS http://www.tpsonline.org.uk/tps/index.html
I don't get any of these calls since registering mine
ozsat is offline   Reply With Quote
Old 31-08-2017, 18:44   #12
VMboy
cf.mega poster
 
Join Date: Oct 2008
Posts: 1,049
VMboy is infamous around these partsVMboy is infamous around these parts
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by ozsat View Post
Mobile and house phone were registered a couple of years ago and still list as registered.

We ended up getting a call blocker for the house phone as we still got loads of them

My mobile is set only to accept calls from people in my contact list.
So some are still getting through?
VMboy is offline   Reply With Quote
Old 31-08-2017, 19:32   #13
ozsat
cf.geek
 
ozsat's Avatar
 
Join Date: Nov 2003
Location: Area 31
Services: VM V6 TiVo (MRS), VM Broadband 350/20mb, FreeviewHD, SkyQ UHD, FreesatHD, BT TV, DAB, Samsung 4k tv
Posts: 564
ozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to allozsat is a name known to all
Re: Reporting Spam Calls to Virgin Mobile

There were - so we got a callblocker which can block dodgy prefixs etc.
ozsat is offline   Reply With Quote
Old 31-08-2017, 21:13   #14
swoop101
cf.mega poster
 
Join Date: Jun 2003
Posts: 2,222
swoop101 has a bronzed appealswoop101 has a bronzed appeal
swoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appealswoop101 has a bronzed appeal
Re: Reporting Spam Calls to Virgin Mobile

Quote:
Originally Posted by VMboy View Post
You mention you don't receive spam texts since you registered, I take it you still receive bona-fide texts though such as from Virgin Mobile?
Yes I still get all wanted texts, nothing you can do to block VM texts lol
swoop101 is offline   Reply With Quote
Old 01-09-2017, 09:57   #15
Maggy J
The Invisible Woman
Cable Forum Team
 
Maggy J's Avatar
 
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 65
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 37,598
Maggy J has a golden auraMaggy J has a golden auraMaggy J has a golden auraMaggy J has a golden aura
Maggy J has a golden auraMaggy J has a golden auraMaggy J has a golden auraMaggy J has a golden auraMaggy J has a golden auraMaggy J has a golden auraMaggy J has a golden auraMaggy J has a golden aura
Re: Reporting Spam Calls to Virgin Mobile

Of course you can be more choosy to whom you give your mobile number. Social Media don't actually NEED your mobile number.
__________________
Growing older is compulsory,growing up is optional.
Maggy J is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 08:49.


Server: xenon.zmnt.net
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2017, vBulletin Solutions Inc.