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same happened to me a few weeks back.
tech was out on an unrelated visit, and she just swapped the sh over.
says it's quite common to happen apparently.
It's quite common to have to hold a hard reset button, like the "pinhole", for a number of seconds (could be 10 or even more) - waiting for lights to flash on the front of the router or other such signal - to get a true full reset. If you press and release too fast you may just get a standard reboot, or something in between!
Indeed, the gold standard is what's sometimes called the "30-30-30" reset. 30 seconds on. Bit overkill but should basically cover practically anything. If that doesn't work, the router's broken:
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changeme password not recognised
