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Returning TV equipment to Virgin
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Old 18-01-2013, 19:51   #1
Chad
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Returning TV equipment to Virgin

Does anyone know what Virgins current return procedure is? I recently ended my subscription but still have the TiVo box, V+ box and Superhub.

I've just arrived how and have had 2 things posted through the door. One is from Virgin advising they visited my home today to collect the equipment. The second is a slip from Royal Mail advising I need to go and collect a "packet" which was too big to deliver. I'm not expecting any kind of delivery.

Do Virgin still send out boxes for you to return their equipment or do they go to everyones house to pick their stuff up?
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Old 18-01-2013, 20:09   #2
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Re: Returning TV equipment to Virgin

My new TV box came with instructions on how to repack the old one in the same box and hand it in at a local garage or shop from their list.
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Old 18-01-2013, 20:10   #3
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Re: Returning TV equipment to Virgin

Both. But it doesn't make sense that a package would arrive same the day that they had failed to collect equipment. So I think your package is something else.

Plus any package from VM would more likely come by Yodel.
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Old 18-01-2013, 20:51   #4
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Re: Returning TV equipment to Virgin

what spider said. highly unlikely RM have been used to send out a return box. is there contact details on the VM letter or whatever it is? if not you could take the equipment and VM letter to your local HQ or pack the equipment yourself and create a return label here http://www.collectplus.co.uk/returns...from_postcode= and post it out.

if you opt to send it via collectplus then be sure to put a letter in the box just stating its a return and put your customer number in so they know its from you. also be sure to get the tracking number when handing it over in a collectplus shop.
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Old 18-01-2013, 21:01   #5
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Re: Returning TV equipment to Virgin

Thanks for the info. That card from Virgin has a mobile number on it I can call. I'll pop to the post office in the morning to collect this mystery package. I'll keep you posted.
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Old 19-01-2013, 10:00   #6
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Re: Returning TV equipment to Virgin

Just back from the post office. It was from Virgin Media. 3 empty boxes, one inside each other with a "sorry you're leaving" letter and instructions on how to return.
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Old 19-01-2013, 10:27   #7
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Re: Returning TV equipment to Virgin

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Old 19-01-2013, 14:34   #8
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Re: Returning TV equipment to Virgin

A short while, after I left, I received phone call asking if it was convenient to call and collect my superhub.

The agent arrived at the specified time and collected the item.

Sorted.
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Old 19-01-2013, 15:21   #9
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Re: Returning TV equipment to Virgin

Quote:
Originally Posted by spiderplant View Post
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Old 19-01-2013, 17:42   #10
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Re: Returning TV equipment to Virgin

Well I've them twice to try to arrange the return of a Tivo and a V+HD box (which they didn't know I had!) and both times I've been promised they will send me the boxes and I'm still waiting!

They are currently in the loft gathering dust.
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Old 19-01-2013, 17:49   #11
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Re: Returning TV equipment to Virgin

pack the boxes and put in a letter statng its a return from customer number.... or previous customer number... > create label http://www.collectplus.co.uk/returns...from_postcode= then put in your postcode to know where to post it. remember to get the tracking number.
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Old 19-01-2013, 17:57   #12
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Re: Returning TV equipment to Virgin

Quote:
Originally Posted by thenry View Post
pack the boxes and put in a letter statng its a return from customer number.... or previous customer number... > create label http://www.collectplus.co.uk/returns...from_postcode= then put in your postcode to know where to post it. remember to get the tracking number.
What's the point, if they want the equipment they can send a box or pick it up?? Why should the ex. customer have to buy a box when they want it back.
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Old 19-01-2013, 18:12   #13
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Re: Returning TV equipment to Virgin

you could ask a local shop if they have a spare empty box. or you could avoid the box and drop it off at your local VM HQ or shop.
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Old 19-01-2013, 18:18   #14
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Re: Returning TV equipment to Virgin

To be fair it sounds like he's made effort enough.
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Old 19-01-2013, 18:24   #15
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Re: Returning TV equipment to Virgin

i understand that. the reps or slackers should be pulled by management. ok, robson689 you can always post up on the VM community forum and let them sort it out. those reps will make a way where others obviously havent.
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