Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Harrogate - Slow and intermittent

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Harrogate - Slow and intermittent
Reply
 
Thread Tools
Old 01-05-2012, 12:28   #1
fortigeek
IT Security Consultant
 
Join Date: Dec 2011
Location: Harrogate
Services: 100Mb XXL TV Tivo Phone
Posts: 15
fortigeek is an unknown quantity at this point
Harrogate - Slow and intermittent

Slow and intermittent since 9pm 30th. told by support 70% of area experiencing this...

anyone else?

latency ping at 60ms
downstream roughly 16Mb
upstream 0.1
fortigeek is offline   Reply With Quote
Advertisement
Old 02-05-2012, 06:20   #2
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 200mbit BB + Sky+HD
Posts: 5,828
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: Harrogate - Slow and intermittent

it is 2 days later now so if you are stil, having a problem you need to get it looked at because those speeds are unacceptable. Have you checked your power levels?
__________________
Join the Mockingjay, join the fight
General Maximus is offline   Reply With Quote
Old 02-05-2012, 13:50   #3
fortigeek
IT Security Consultant
 
Join Date: Dec 2011
Location: Harrogate
Services: 100Mb XXL TV Tivo Phone
Posts: 15
fortigeek is an unknown quantity at this point
Re: Harrogate - Slow and intermittent

It came on for a couple of hours this morning after being down overnight... and its off again for the last 4 hours!

I'm under a lot of pressure to get work done.. I've been with Virgin for 10 years or from NTL and this is been the worst.. because there is no communication and doesn't seem they care. This is as if they've gone back to NTL days of avoiding customers..

...
fortigeek is offline   Reply With Quote
Old 04-05-2012, 13:28   #4
fortigeek
IT Security Consultant
 
Join Date: Dec 2011
Location: Harrogate
Services: 100Mb XXL TV Tivo Phone
Posts: 15
fortigeek is an unknown quantity at this point
Re: Harrogate - Slow and intermittent

Back on but does this make any sense?


Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 298750000 290750000 306750000 314750000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 2 1 3 4
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -16.88 -17.02 -17.65 -17.68
RxMER
(dB) 29.35 29.53 29.67 29.90
Correctable
Codewords 918453351 803239345 660949418 505844783
Uncorrectable
Codewords 1686 3046 975 2404
fortigeek is offline   Reply With Quote
Old 04-05-2012, 13:43   #5
craigj2k12
Sell me this pen....
Snake Champion
 
craigj2k12's Avatar
 
Join Date: Nov 2010
Location: Stafford
Posts: 4,220
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
Re: Harrogate - Slow and intermittent

downstream powers waaayyyyy too low!!

whats your upstream looking like?
craigj2k12 is offline   Reply With Quote
Old 04-05-2012, 13:53   #6
fortigeek
IT Security Consultant
 
Join Date: Dec 2011
Location: Harrogate
Services: 100Mb XXL TV Tivo Phone
Posts: 15
fortigeek is an unknown quantity at this point
Re: Harrogate - Slow and intermittent

Thanks Craig,


Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 9 N/A N/A N/A
Frequency
(Hz) 35800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 48.75 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 704 0 0 0
T4 Timeouts 1 0 0 0

and I'm not far from the exchange and the FTTC is end of my cul-de-sac
used to be fantastic till up to a month ago
fortigeek is offline   Reply With Quote
Old 04-05-2012, 14:12   #7
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 200mbit BB + Sky+HD
Posts: 5,828
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: Harrogate - Slow and intermittent

I am wondering whether they have done some work in the cab and screwed it up. Have you got an attenuator on yout modem?
__________________
Join the Mockingjay, join the fight
General Maximus is offline   Reply With Quote
Old 04-05-2012, 14:21   #8
craigj2k12
Sell me this pen....
Snake Champion
 
craigj2k12's Avatar
 
Join Date: Nov 2010
Location: Stafford
Posts: 4,220
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
Re: Harrogate - Slow and intermittent

with SNR being that low would agree that something isnt right
craigj2k12 is offline   Reply With Quote
Old 04-05-2012, 19:03   #9
fortigeek
IT Security Consultant
 
Join Date: Dec 2011
Location: Harrogate
Services: 100Mb XXL TV Tivo Phone
Posts: 15
fortigeek is an unknown quantity at this point
Re: Harrogate - Slow and intermittent

Thanks guy's.. I'll take it up with them..
fortigeek is offline   Reply With Quote
Old 04-05-2012, 19:33   #10
jempalmer
Guest
 
Location: West Sussex
Services: 500gb Tivo & V+. TV XL, 60MB BB, M Phone.
Posts: n/a
Re: Harrogate - Slow and intermittent

With thanks to thenry, he pointed me in this direction: neil.berkett@virginmedia.co.uk and someone will be in touch. Post your contact details in your email.
  Reply With Quote
Old 04-05-2012, 19:58   #11
craigj2k12
Sell me this pen....
Snake Champion
 
craigj2k12's Avatar
 
Join Date: Nov 2010
Location: Stafford
Posts: 4,220
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
Re: Harrogate - Slow and intermittent

escalating to the CEO should only be done once you have exhausted the normal methods
craigj2k12 is offline   Reply With Quote
Old 04-05-2012, 20:06   #12
jempalmer
Guest
 
Location: West Sussex
Services: 500gb Tivo & V+. TV XL, 60MB BB, M Phone.
Posts: n/a
Re: Harrogate - Slow and intermittent

I wasn't aware that there was a specific order in which one makes a complaint. That being said however, if that was your problem, would you not be asking for any and all avenues of redress?
  Reply With Quote
Old 04-05-2012, 20:39   #13
craigj2k12
Sell me this pen....
Snake Champion
 
craigj2k12's Avatar
 
Join Date: Nov 2010
Location: Stafford
Posts: 4,220
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
craigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appealcraigj2k12 has a bronzed appeal
Re: Harrogate - Slow and intermittent

the CEO is a last resort in all cases
craigj2k12 is offline   Reply With Quote
Old 04-05-2012, 21:00   #14
jempalmer
Guest
 
Location: West Sussex
Services: 500gb Tivo & V+. TV XL, 60MB BB, M Phone.
Posts: n/a
Re: Harrogate - Slow and intermittent

According to whom precisely?
  Reply With Quote
Old 04-05-2012, 21:20   #15
carlwaring
Permanently Banned
 
Join Date: Apr 2011
Age: 49
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
carlwaring has reached the bronze age
carlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze agecarlwaring has reached the bronze age
Re: Harrogate - Slow and intermittent

According to anyone with any common sense.

Why do you think they bothered going to the trouble (ie time and money) of setting up Customer Services, Technical Support, etc. when all they have to do is put a big notice on their website:

"In case of any issues, please contact our CEO. It's not like he has anything else to do all day, like running the company, for example"


carlwaring is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:53.


Server: niobium.zmnt.net
Powered by vBulletin® Version 3.8.10 Release Candidate 2
Copyright ©2000 - 2016, vBulletin Solutions, Inc.