I am hoping for a shoulder to cry on.
I have been an NTL customer and happy Virgin customer. So I guess over ten years of subscribing to movies and sport packages. I would think I was a loyal customer and would be treated as such.
I moved home two weeks ago. I booked an install and although they could only give me a date in a months time (despite saying on the website for movers it would be two weeks or less).
So today (13 Dec) I took the day off for he full install between 1300 and 1800.
No one came. I called CS who said it was showing as still open and that even though it was gone 1800 they would still come.
No one came. No one called.
Phoned CS again. They told me that it had been rebooked for the 13th of Jan. no has asked me.
So they bump me off the end of the day and I end up with not an install the next day but one in a months time?
I pay over £100 a month and I am treated like this?
CS just said sorry I wasted a day and they cannot do anything to help.
Hard to believe. Does anyone have any words of advice or contacts I can use to escalate this case?