V+ blue screen V+box

TonyJ · 09-11-2011, 10:32

Hi,
I have had virgin media for some time now, the problem I have is with the V+box, several times a week when you are settled watching a program the screen suddenly goes blue and I have to switch off at the socket and wait a minute , switch the power back on and wait for the box to reset itself, this can take up to five minutes, I have had the engineer out, and he says its the box and fits a new one (I am on my third now) I have decided the best course of action is to wait to the end of my contract and change to a new supplier.

Stuart · 09-11-2011, 10:45

How is the box connected?

Digital Fanatic · 09-11-2011, 11:38

Quote:

Originally Posted by TonyJ

Hi,
I have had virgin media for some time now, the problem I have is with the V+box, several times a week when you are settled watching a program the screen suddenly goes blue and I have to switch off at the socket and wait a minute , switch the power back on and wait for the box to reset itself, this can take up to five minutes, I have had the engineer out, and he says its the box and fits a new one (I am on my third now) I have decided the best course of action is to wait to the end of my contract and change to a new supplier.

3 boxs are unlikely to all have the exact same fault. Have you got anything else you can connect to the tv to make sure it isn't the tv?

09-11-2011, 14:28

Sounds like an HDCP issue.

joglynne · 09-11-2011, 15:10

This is probably nothing to do with your problem Tony but I had a blue screen fault earlier this year and, as rebooting the V+ sorted it out, I assumed it was a V+ problem.

We ended up disconnecting the V+ and using the TV's built in Freeveiw. When we still got a Blue screen we realised it was the TV's fault. We had originally set the TV to accept an automatic connection through the HDMI 1 socket and only switch to an alternative input if I switched on our Video player or connected up our sons games player but it was switching to the old TV(analogue) input on its own. Rebooting the V+ was just making the TV switch to the "new" HDMI connection. Apparently the TV had developed a problem on it circuit board.

dontpannic · 10-11-2011, 15:48

Definitely sounds like a TV issue.

maurise2 · 22-08-2012, 19:09

My brother in law has had the problem of blue screening with virgin box since installation 4 months ago. Tv going blue several time a day. Virgin technicians been out several times. No better. One even suggested needed a new television. Current is bang up to date only one year old.

Can anyone at virgin tell me when this will be resolved. I would love to take up a virgin subscription instead of sky but at the moment
but there is no way i would do this at the moment and possibly never if this is how they treat customers

spiderplant · 22-08-2012, 19:43

This is a very rare fault. Ask your BIL to post on here and we may be able to help him.

If you joined VM you wouldn't get a V+ box anyway, as they are no longer available to new customers. It would either be a TiVo or V-HD box.

ps. Welcome to the forum!