Hi all - I hope I'm placing this plea for help in the right section of the forum. Please move if I've got it wrong!
I live at my fathers address and since May 2010 have had the 50Mb cable service in my name, which I've been very pleased with. My father has his TV with Sky and phone with BT.
Essentially what I would like to do is move this all under one VM package, to save money and get a much better service.
The package I am looking at is XL TV with the 1TB Tivo box, 100Mb broadband and the M phone package. Creating this bundle on the website via my postcode gave me the price package at the bottom of this post, which saves me £10 a month over what we currently pay.
But my father wants to have everything in his name and keep the existing telephone number, after all it's his house.
When I phoned VM today, I was told that the only way I could get the above deal was to disconnect my broadband so my father could sign up as a new customer, potentially leaving us without broadband and having VM send two engineers out to the same address, one to take the old router away and another to bring the (new) router and TV equipment in.
Now it could be my 50Mb router is not right for the 100Mb service so I thought I'd post a picture of it (at the bottom), just in case someone knows the difference.
Having two engineers come out seemed a bit of a waste of resource, so I asked if my present 50Mb router would work on the new service and could we not just transfer the account to my father.
However an account transfer would cost £20, plus my father would not then be a new customer and would not get the cheap 6 months deal. Which leaves us with only the disconnect/reconnect route.
Now I want to stay with VM and I want to spend more money with them than I currently do. I'm also happy with the 18 month contract on the 100Mb broadband.
I know there's some great guys on the forum who have really helped others out before. So as a plea for help
- am I asking too much to get the account transferred easily to a 'new' customer and the 6 month deal? And does the router need to change?
Thanks in advance