How to get an install?
Used to be a member here a few years back when it was NTLHell and CableHell but seems like the account may have been purged.
I would like to get VM installed with all services, phone, internet and TV.
However, there is a problem with the address. The road is cabled but our proper address does not appear on the VM database for installs. We are on the ground floor and there are 10 flats in the block. Our neighbours addresses either side of us (Flat 1 and 3) in the block do show up. We don't know why this is and ours does not.
As a result when we have been to the VM shop or on the phone to them trying to book an install they say they will send a 'spotter'. This failed to happen on 2 occasions so we got nowhere. We then phoned up to do it again and the lady taking the details said it was OK, I will book it on the address I think the property is listed as:
Our actual address is:
Flat 2, Block Name
111 ###### Road
They booked it under
111B ##### Road
They set the installation date and all was well. We received the confirmation and welcome letter to the 111B ###### Road so we thought the installation would turn up.
It didn't (day off wasted) and we were told it was cancelled from the start (at no point were we informed). Since, we have tried to rebook twice and again they need to send a spotter to the address to get us on the database - this keeps failing. Calls are not returned (are they really a comms company??)
Sorry to bang on so long with this story but what on earth can we do to get a service out of them?
I bet they are going to take a direct debit soon for nothing. They already have £50 for the V+Plus box!
Any advice is really appreciated.
We have Sky but with a communal satellite dish on the roof and only allows one feed to each flat so my Sky plus box I have only half functions (have to block out one of the feeds to get it to record and of course I can not watch anything else live at the same time.
---------- Post added at 22:57 ---------- Previous post was at 22:56 ----------
Sorry, this should be in Installation issues.
Please could a mod move it for me?