Ntl outsourcing swansea tsb to IBM
16-06-2004, 22:37
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#1
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Inactive
Join Date: Jul 2003
Posts: 401
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Ntl outsourcing swansea tsb to IBM
hi all....
any comments or opinions on this....
http://www.ntl.com/mediacentre/press/display.asp?id=335
apparently staff at the swansea callcentre were today briefed that as from later this year....september i think it was??? the callcentre will be outsourced to IBM...and IBM will be outsourcing the staffing to Manpower.
good or bad????
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16-06-2004, 22:41
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#2
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Inactive
Join Date: Jun 2003
Age: 56
Posts: 5,566
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Re: Ntl outsourcing swansea tsb to IBM
 wtf ?????
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16-06-2004, 22:45
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#3
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 39
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Re: Ntl outsourcing swansea tsb to IBM
yes indeed.... changes in employment though... same staff, same place, same contract, just a different employer. I was going to mail you debsy with the news but didn't get a chance today!
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16-06-2004, 22:46
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#4
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The Invisible Woman
Cable Forum Team
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Re: Ntl outsourcing swansea tsb to IBM
OMG everyone is going to be on agency books at this rate.It's no fun as you are always the first out of the door when push comes to shove.
Incog.
__________________
Hell is empty and all the devils are here. Shakespeare..
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16-06-2004, 22:48
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#5
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Inactive
Join Date: Jun 2003
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Re: Ntl outsourcing swansea tsb to IBM
Well, we all thought it was very strange when we tried to transfer calls from 7.30 pm on to be told that the call centre was closed until tomm, no-one bothered to tell us what was going on 
MB, hope everything is ok for you chuck 
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16-06-2004, 23:18
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#6
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: Ntl outsourcing swansea tsb to IBM
Hmmm, the link above relates to May 2001.....
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16-06-2004, 23:21
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#7
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Guest
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Re: Ntl outsourcing swansea tsb to IBM
Link is about IT outsourcing not a call centre.
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16-06-2004, 23:25
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#8
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Guest
Location: Belfast
Posts: n/a
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Re: Ntl outsourcing swansea tsb to IBM
Is anyone really surprised that something like this was gonna happen?
The same thing happened to most of the people in my sister-in-laws IT department in BAEsystems. Ended up costing BAE more for its IT support after making the IT department a seperate company, than it did when it was 'inhouse'.
Just more evidence as to what a shower ntl management are. 
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16-06-2004, 23:37
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#9
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Guest
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Re: Ntl outsourcing swansea tsb to IBM
Same happened where i work. Outsource to IBM, then the IBM contract was cancelled because they were pathetic. Now its outsourced to another provider. About 90% of coding is done in India too.
NTL management will have made the decision based upon cost.
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16-06-2004, 23:50
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#10
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Inactive
Join Date: Jul 2003
Posts: 401
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Re: Ntl outsourcing swansea tsb to IBM
apologies for the out of date link.....was the only relevant news regarding ntl outsourcing to IBM i could find....
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16-06-2004, 23:57
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#11
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Re: Ntl outsourcing swansea tsb to IBM
Looks like it hasn't been released to the press yet. Remember, these half-arsed decisions take time to filter though... 
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16-06-2004, 23:58
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#12
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cf.mega poster
Join Date: Jun 2003
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Re: Ntl outsourcing swansea tsb to IBM
I had a PM today from someone in the TSB at Swansea who wants to remain annoymous - apparently this is going ahead very soon.
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17-06-2004, 00:01
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#13
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Re: Ntl outsourcing swansea tsb to IBM
1st September, as I understand it.
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17-06-2004, 11:01
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#14
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Inactive
Join Date: Jun 2003
Posts: 2
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Re: Ntl outsourcing swansea tsb to IBM
If our contacts are with Manpower, what protection do we have from IBM cutting staff or getting rid of staff that don't conform (rebellious, union minded, sick etc) without notice?
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17-06-2004, 11:04
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#15
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Ntl outsourcing swansea tsb to IBM
Your contract of employment will or will not be renegotiated. As it sounds like there is some unionisation, this will need to be done with their input.
Ususally contracts of employment transfer as is with a continuous service link, so it is not like you are starting a new job, but still working for the same eer for say 5 years.
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