Can I reduce the 50p limit on my itemised bill

tycho · 26-10-2011, 15:06

Hi All,

Relativly new to VM phone, having been with BT for many years. When I log onto virginmedia.com and go to my account, whilst I can see the costs for all calls irrespective of value for the curent month, If I dont go and check them in time and wait till I get notification that my E-Invoice is availalbe, the invoice only itemises calls over 50p.

Is it possible to ammend this so that my E-Invoice shows all calls, as it does for the current month?

Just to clarify, I dont get a paper bill, only want the ability to see all my calls on the E-invoice (and dont want to be charged for it!

)

Cheers

BenMcr · 26-10-2011, 15:07

It can show all chargeable calls - this be can arranged via Customer Services

tycho · 26-10-2011, 15:15

ok - cool,

Will give them a call to arrange late on then,

Thanks for the info Ben

mark1234 · 26-10-2011, 16:05

It still doesn't list any calls that are within your 'free' call times. So impossible to work out if you're on the right package or not.

BenMcr · 26-10-2011, 16:22

Quote:

Originally Posted by mark1234

It still doesn't list any calls that are within your 'free' call times. So impossible to work out if you're on the right package or not.

That's why I said 'chargeable'

And if you do want to find out whether you are on the right package, that is again something Customer Services can tell you