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Catch up
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Old 30-03-2017, 13:13   #1
frajon
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Catch up

catchup has not been available for 2days,told temp unavailable
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Old 30-03-2017, 14:12   #2
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Re: catch up

Yes, there is a current platform issue http://community.virginmedia.com/t5/...e/td-p/3381284
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Old 30-03-2017, 15:41   #3
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Re: Catch up

The latest episode's of Sky programs Criminal Minds,Blacklist Redemption, Lucky Man,Hawaii Five-O,Arrow,The Flash and Elementary missing from catch up on my Vhd box,is this also to do with the above mentioned issues or something else? Normally Sky programs are available on demand soon after being shown on their respected channel's.
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Old 30-03-2017, 16:09   #4
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Re: Catch up

Quote:
Originally Posted by telegramsam View Post
The latest episode's of Sky programs Criminal Minds,Blacklist Redemption, Lucky Man,Hawaii Five-O,Arrow,The Flash and Elementary missing from catch up on my Vhd box,is this also to do with the above mentioned issues or something else? Normally Sky programs are available on demand soon after being shown on their respected channel's.
Yes, I believe so. Hopefully we will be back to normal soon.
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Old 30-03-2017, 18:13   #5
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Re: Catch up

VM advising to try the following

Home>Help and Settings>Settings>Network>Connect to the Virgin Media service and carry out a reboot to restore service

---------- Post added at 17:13 ---------- Previous post was at 15:42 ----------

Fix time now extended until 4pm tomorrow (31st)
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Old 30-03-2017, 18:16   #6
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Re: Catch up

Quote:
Originally Posted by Gavin-D View Post
VM advising to try the following

Home>Help and Settings>Settings>Network>Connect to the Virgin Media service and carry out a reboot to restore service

---------- Post added at 17:13 ---------- Previous post was at 15:42 ----------

Fix time now extended until 4pm tomorrow (31st)
These instructions worked for me, took a while
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Old 30-03-2017, 18:50   #7
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Re: Catch up

Quote:
Originally Posted by tomtank62 View Post
These instructions worked for me, took a while
Did that but only added Lucky Man from the list waiting to watch.
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Old 30-03-2017, 20:30   #8
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Re: Catch up

With the exception of All 4 (Channel 4) on demand should be working again
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Old 30-03-2017, 20:36   #9
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Re: Catch up

It's just a rubbish service, been bad since day one!
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Old 31-03-2017, 00:49   #10
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Re: Catch up

Quote:
Originally Posted by Mad Max View Post
It's just a rubbish service, been bad since day one!
Stay calm, Max - just a computer glitch!

All back to normal now. I was still able to use the cable service, but couldn't get into on demand or the apps, and the recordings side of it was slow (although not as slow as the old Tivo could be at times!!).

This is the only problem I have had with the V6 since it was set up properly and all is back to normal now.

I'm still so glad I ordered my two V6 boxes and I would never go back.
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Old 31-03-2017, 12:42   #11
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Re: Catch up

It was not just Catchup. I tried to set a series link yesterday and the spinning disk appeared and locked all controls for 15 minutes. So I powered the TIVO box down with its front power button. 10 minutes to restart!
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Old 31-03-2017, 12:48   #12
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Re: Catch up

Still no catch up for the 3rd day now all I have working is the apps
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Old 31-03-2017, 12:56   #13
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Re: Catch up

Quote:
Originally Posted by Gavin-D View Post
Still no catch up for the 3rd day now all I have working is the apps
Try the service connection followed by a reboot again
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Old 31-03-2017, 13:21   #14
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Re: Catch up

Quote:
Originally Posted by spiderplant View Post
Try the service connection followed by a reboot again
Thanks will try that shortly

---------- Post added at 12:21 ---------- Previous post was at 12:06 ----------

Quote:
Originally Posted by spiderplant View Post
Try the service connection followed by a reboot again
Done that still temporarily unavailable
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Old 31-03-2017, 16:19   #15
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Re: Catch up

From the VM forums

Quote:
For most of our affected customers, this issue is resolved.

Please reboot your TiVo set-top boxes and service will be restored.

If a reboot does not fix this please use your remote and go to Home>Help and Settings> Settings> Network> Connect to Virgin Media Servers and follow the on screen instructions.

You won't have to remain on this screen while the servers reconnect but this method is not instantaneous so please allow up to an hour for re-connection to take place.

If after carrying out a forced reset as detailed above you still cannot access On Demand services, please call our TV Faults team on 150 or 0345 454 1111. Please be aware that there may be high call volumes at present, leading to an extended wait.

Thanks, and apologies for any inconvenience.
Neither option has worked here
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