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Just had Sky BB installed. High Ping?
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Old 17-04-2012, 14:30   #1
djstevie
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Just had Sky BB installed. High Ping?

Just had my Sky Unlimited BB go active today. I know theres a 10 day training period on the line (or so i've read) but my ping is quite high at the moment, 50-70. Will this settle down?

Also read on here that you can apply for a gaming profile. Do i need to wait till the end of the training period or can i ask for it just now? I setup a think BB monitor which seems to have what looks like ping spikes every so often. Is this normal?

Bit of a newbie to Sky BB hence why so many questions
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Old 17-04-2012, 16:59   #2
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Re: Just had Sky BB installed. High Ping?

There is no 10 day training period.
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Old 17-04-2012, 17:04   #3
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Re: Just had Sky BB installed. High Ping?

Quote:
Originally Posted by qasdfdsaq View Post
There is no 10 day training period.
They called it DLM when I got it , my line started at 4mb and gradually rose to 9mb through the 10 day period.
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Old 17-04-2012, 17:12   #4
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Re: Just had Sky BB installed. High Ping?

Quote:
Originally Posted by muppetman11 View Post
They called it DLM when I got it , my line started at 4mb and gradually rose to 9mb through the 10 day period.
We switch on Friday, and that's what they've told me as well - seems like they use 4mb as a starting point for everyone, then raise it according to your local area etc. The letter says that there might be a few drops in connection over the 10 days, but it'll then settle down.
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Old 17-04-2012, 17:57   #5
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Re: Just had Sky BB installed. High Ping?

Quote:
Originally Posted by muppetman11 View Post
They called it DLM when I got it , my line started at 4mb and gradually rose to 9mb through the 10 day period.
Yep thats whats happening to my line at the moment i think.
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Old 17-04-2012, 18:48   #6
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Re: Just had Sky BB installed. High Ping?

http://www.robertos.me.uk/html/10-day_training.html

http://www.robertos.me.uk/html/bt_dlm.html

There is no 10-day training or DLM on LLU.

DLM would not cause your line to gradually rise over any period. DLM only reduces your line speed, not increase it.
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Old 19-04-2012, 17:22   #7
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Re: Just had Sky BB installed. High Ping?

You do have to request a profile change to the gaming profile, for lower pings

There's probably a proper word for it, fastpath?

I emailed the request in as soon as we got Sky unlimited and it was changed pretty quickly.
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Old 19-04-2012, 19:48   #8
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Re: Just had Sky BB installed. High Ping?

Thanks for the replys. I called sky yesterday and was put on the gamer profile and ping is now between the 30 and 40 mark. Much better.

I have had an issue with the Sky router though, i also had this problem with the Virgin router as well. Basically my xbox 360 is hardwired and my pc, laptop,2x mobile phones and tablet all connect wirelessly (not all at the same time mind you). Anyway when i have the router wireless set to N i keep getting d/c from Xbox live. Set it to G and i dont. Very strange considering im not connecting to live wirelessly. Im assuming that one of my other devices is causing this issue but strange it only happens when its set to N.
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