Land line dead in M22 area
16-01-2011, 12:38
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#1
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Inactive
Join Date: Sep 2006
Posts: 23
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Land line dead in M22 area
Anyone else? Service status says good - no it's not!
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16-01-2011, 13:13
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#2
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Trollsplatter
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Re: Land line dead in M22 area
Service status only picks up area problems. If the issue is with your line, or your street, it won't say anything.
You're going to have to call them to report the fault.
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16-01-2011, 13:15
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#3
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Inactive
Join Date: Sep 2006
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Re: Land line dead in M22 area
Have done...am waiting for a call back on my mobile!
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16-01-2011, 13:31
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#4
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Re: Land line dead in M22 area
Yep, if your whole cab or a good portion are off, then there will be a status post.
If it's not an individual issue, then possibly a mux card with 20-30 customers on.
What do you get (from the callers side) when you line is called?
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16-01-2011, 13:35
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#5
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Inactive
Join Date: Sep 2006
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Re: Land line dead in M22 area
No incoming calls either. Nothing. Nada!
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16-01-2011, 13:42
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#6
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
No incoming calls either. Nothing. Nada!
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What does the caller hear though?
1) engaged tone
2) ring tone
3) a long dead tone
---------- Post added at 13:42 ---------- Previous post was at 13:38 ----------
I'll check fo network issues later for you... not in work at the moment
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16-01-2011, 14:26
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#7
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Inactive
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Re: Land line dead in M22 area
It rings and ring and rings for them. Still no call back.
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16-01-2011, 15:06
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#8
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
It rings and ring and rings for them. Still no call back.
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If you can call tomorrow morning as soon after 0800 as possible on 0845 454 1111 and the agent will call you back once they know you are on a mobile and they will be able to check the line and advise if it is an area issue or that an engineer is required.
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16-01-2011, 15:09
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#9
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
It rings and ring and rings for them. Still no call back.
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more likely a fault just on your line then. I've just checked your area and so far there are no reported outages.
Some faults require 3 customers to call in on the same mux before they are picked up as an outage. Especially with your fault, which we would class as RTNR (ring tone, no reply).
Support should have called you back straight away too! I'd call back again.
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16-01-2011, 15:10
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#10
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Re: Land line dead in M22 area
Quote:
Originally Posted by Digital Fanatic
Support should have called you back straight away too! I'd call back again.
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I wonder which call centre promised a call back. 
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16-01-2011, 15:26
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#11
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Re: Land line dead in M22 area
Quote:
Originally Posted by Masque
I wonder which call centre promised a call back. |
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16-01-2011, 16:11
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#12
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Re: Land line dead in M22 area
Got a call back. Asked me to swap phone. Been to tesco, plugged it in. Just the same. No dial tone when lift reciever, but when I dial my landline it rings on my mobile. Home phone stays silent.:-(
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16-01-2011, 16:41
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#13
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
Got a call back. Asked me to swap phone. Been to tesco, plugged it in. Just the same. No dial tone when lift reciever, but when I dial my landline it rings on my mobile. Home phone stays silent.:-(
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Sounds like you need an engineers visit to sort out your issue, you could try again today or call tomorrow from 0800 when we are back on the phones.
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16-01-2011, 18:15
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#14
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Re: Land line dead in M22 area
Engineer is booked for Tuesday. Will I be refunded line rental for days without service?
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16-01-2011, 18:20
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#15
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
Engineer is booked for Tuesday. Will I be refunded line rental for days without service?
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You should have asked but if your line rental is £12 per month and they divide that by 30 and multiply by the days without service it will not be a lot.
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