11-05-2012, 10:10
|
#16
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: My current bundle.
Quote:
Originally Posted by TbGbe
To expand on this.
Currently on BB 20Mb - "doubling for free" to 60Mb : are you saying customers have to pay for SuperHub? According to Virgin forums this "doubling" can't be refused!
|
If you require kit as part of the speed double program then you'll get it free
Quote:
Note: If not, then why do we have to pay for SuperHub when going 10Mb to 30Mb
|
Because L 30 is a new tier, not part of the automatic upgrades
The upgrade for M / L 10 is to 20Mbit
__________________
I work for Virgin Media but all views are my own.
|
|
|
11-05-2012, 12:19
|
#17
|
Inactive
Join Date: Nov 2011
Location: Blackpool
Services: Phone M, 10Mb, TV XL (V+)
Posts: 83
|
Re: My current bundle.
Quote:
Originally Posted by BenMcr
Because L 30 is a new tier, not part of the automatic upgrades
The upgrade for M / L 10 is to 20Mbit
|
Yes, but that is the point. Virgin will now have people paying the same amount for 20Mb (without SuperHub) as others pay for 30Mb. (with SuperHub).
Anyway, maybe the rumours are true and it will be "equalized" by the end of the year.
Thanks for taking the time to reply Ben (I know it's your own time on here)
Edit: Just noticed http://www.cableforum.co.uk/board/12...-existing.html
|
|
|
11-05-2012, 13:04
|
#18
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: My current bundle.
Woop! for Castle
__________________
I work for Virgin Media but all views are my own.
|
|
|
15-05-2012, 16:54
|
#19
|
cf.member
Join Date: Feb 2007
Posts: 70
|
Re: My current bundle.
Ok had the tivo fitted today and my amount of channels has gone down as expected.
But I am still on 10mbit, config file is 10mbit as are speedtests/downloading. I am assuming this is wrong, any idea?
|
|
|
16-05-2012, 10:29
|
#20
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: My current bundle.
1) Oops for my last post, wrong thread there lol
2) Have you got a SuperHub? 30Mbit requires one. If you don't, you should have had one installed. If you do, I'd phone up and check what broadband tier you are on
__________________
I work for Virgin Media but all views are my own.
|
|
|
16-05-2012, 16:38
|
#21
|
cf.member
Join Date: Feb 2007
Posts: 70
|
Re: My current bundle.
Quote:
Originally Posted by BenMcr
1) Oops for my last post, wrong thread there lol
2) Have you got a SuperHub? 30Mbit requires one. If you don't, you should have had one installed. If you do, I'd phone up and check what broadband tier you are on
|
I had the superhub already.
I have not rang them but online it says my broadband is L, my TV is M+ and my phone is M.
On the green box double speed checker thing it states
Quote:
Your current speed is up to 10Mb
Your new speed is up to 20Mb
|
I have posted on the VM forums so hopefully they will sort it
|
|
|
16-05-2012, 16:45
|
#22
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: My current bundle.
Doesn't look like they've updated your service code
__________________
I work for Virgin Media but all views are my own.
|
|
|
16-05-2012, 17:02
|
#23
|
cf.member
Join Date: Feb 2007
Posts: 70
|
Re: My current bundle.
Quote:
Originally Posted by BenMcr
Doesn't look like they've updated your service code
|
Ok thanks, hopefully someone from the VM forums sorts it out then
|
|
|
17-05-2012, 10:14
|
#24
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: My current bundle.
Unlikely. Forum team are faults, they aren't allowed to change product codes - that has to be done via Customer Services
__________________
I work for Virgin Media but all views are my own.
|
|
|
17-05-2012, 16:42
|
#25
|
cf.member
Join Date: Feb 2007
Posts: 70
|
Re: My current bundle.
I've just looked at my bill and they have not even changed my price/package at all.
|
|
|
19-05-2012, 13:33
|
#26
|
cf.member
Join Date: Feb 2007
Posts: 70
|
Re: My current bundle.
All more than sorted.
3rd time lucky on getting the package we wanted
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 07:30.
|