Oh my God what a total joke.

ThunderPants73 · 19-05-2012, 13:06

I have been trying for FIVE HOURS to get through to VM to cancel my land line. 150 doesn't work, calling India gets me put through to a line that's being totally ignored. Try the same number again and it's suddenly 'unrecognised' Funny how the only number I can find that works is the UPGRADE LINE. Anyone got a number that works???

Maybe if I cancelled my direct Debit it would wake them up?

carlwaring · 19-05-2012, 13:16

Quote:

Originally Posted by ThunderPants73

150 doesn't work...

Hmmm. Engaged tone here right now. I guess weekends are particularly busy.

Quote:

calling India gets me put through to a line that's being totally ignored.

Huh?

You can't "call India".

Quote:

Maybe if I cancelled my direct Debit it would wake them up?

Yes, you could cancel your DD but that would only cause more problems for you than VM.

ThunderPants73 · 19-05-2012, 13:23

Huh?

You can't "call India".

You call VM these days, you're calling India.

Wild Oscar · 19-05-2012, 13:35

What about trying 151?

... or is that something else??

spiderplant · 19-05-2012, 15:03

Customer Services are very busy right now. Try again later. There's no point in calling 151 (Faults) as they won't be able to deal with account changes.

And he's right you can't "call India". Your call gets routed wherever it gets routed. VM have call centres in England, Scotland, Wales, India, the Philippines and South Africa.

Sirius · 19-05-2012, 15:06

My son phoned tech support on Thursday night and gave up after 50 mins of waiting to get through

carlwaring · 19-05-2012, 15:45

Quote:

Originally Posted by ThunderPants73

You call VM these days, you're calling India.

Not all the time and not for all the IVR (ie menu) options available.

Quote:

Originally Posted by spiderplant

And he's right you can't "call India". *Your call gets routed wherever it gets routed. *VM have call centres in England, Scotland, Wales, India, the Philippines and South Africa.

Yes, that was my point in that the reference was basically redudant

I just tried again now and got through first time.

19-05-2012, 16:38

Were you calling for a specific reason Carl? I'm going to call them later.

carlwaring · 19-05-2012, 17:18

Nope. Just testing for the OP

19-05-2012, 19:25

I wasn't being unpleasant or sarcastic, just wondering if if it was worth calling

spiderplant · 19-05-2012, 19:56

Quote:

Originally Posted by jempalmer

I wasn't being unpleasant or sarcastic, just wondering if if it was worth calling

Yes, CS are very quiet now.

carlwaring · 19-05-2012, 20:29

Quote:

Originally Posted by jempalmer

I wasn't being unpleasant or sarcastic, just wondering if if it was worth calling

I knew that

v0id · 19-05-2012, 20:36

Quote:

Originally Posted by spiderplant

Yes, CS are very quiet now.

Not too quiet I hope, otherwise they won't be able to hear them

Gadgie · 19-05-2012, 20:49

Quote....."FIVE HOURS to get through to VM to cancel my land line."

Try clicking on the Joining Us number, I bet that will get answered a lot quicker

Peter_ · 19-05-2012, 21:44

Quote:

Originally Posted by ThunderPants73

I have been trying for FIVE HOURS to get through to VM to cancel my land line. 150 doesn't work, calling India gets me put through to a line that's being totally ignored. Try the same number again and it's suddenly 'unrecognised' Funny how the only number I can find that works is the UPGRADE LINE. Anyone got a number that works???

If you call Monday as soon after 0800 as possible on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone line and press option 5 option 2 and if you forget your password press zero then you will be able to speak to Customer Relations and advise them of your issue, this line should only be based in the UK.

Quote:

Originally Posted by ThunderPants73

Maybe if I cancelled my direct Debit it would wake them up?

All that would happen is for the debt to be passed to a collection agency and your credit would go down the pan, pointless idea as it only hurts you.