Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Where do i stand legally

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Installation Issues

Where do i stand legally
Reply
 
Thread Tools
Old 27-09-2011, 14:21   #1
lowei
Inactive
 
Join Date: Jul 2008
Location: nowhere near you
Services: BT INFINITY sky hd
Posts: 158
lowei has a spectacular aura about themlowei has a spectacular aura about themlowei has a spectacular aura about themlowei has a spectacular aura about them
Where do i stand legally

Hello
VM have used the box on the front of my terraced house to run a cable to my next door neighbour.This cable runs from my box under my window over my fence then into their property and they have damaged my fencing when they installed the cabling.I have had quite a lot of problems with my Internet for a few months,but now this is causing even more problems.
So as the title says where do i stand legally?

http://community.virginmedia.com/t5/.../737705#M77313
lowei is offline   Reply With Quote
Advertisement
Old 27-09-2011, 14:31   #2
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Where do i stand legally

As far as I'm aware, Virgin will have had to get your permission to run cabling for your neighbour on your property. If they've not done so, or if they tried and you didn't agree, you are within your rights to ask them to get it moved

Also any damage that has been caused by Virgin is their responsibility to fix
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 27-09-2011, 15:17   #3
New to cable
Permanently Banned
 
Join Date: Jul 2011
Posts: 352
New to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutterNew to cable likes to dwell in the gutter
Re: Where do i stand legally

The same thing happened to by brother inlaw, he noticed a cable coming out his VM box on his house and going through the fence into nextdoor.

Turned out it wasn't VM that did it but his nieghbour had done and was running a hacked/cloned modem. He just went out and cut the cable and threw it over the fence.

I would definitely advise contacting VM to ensure it was one of there tech that did it. If your neighbour is running cloned equipment then it will degrade your service.
New to cable is offline   Reply With Quote
Old 27-09-2011, 15:27   #4
thenry
Inactive
 
Join Date: Dec 2009
Location: Crawley
Posts: 14,025
thenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny star
thenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny star
Re: Where do i stand legally

your brother inlaws a 'legend' i'd love to have been there when he done it lol i wish i could express my views in full on this forum but i'll probably be banned. your brother inlaw should of left it and let vm and the police smash the door down.

OP, i'd advise as i do to all regarding major issues.. try obtain an upgrade but you already have 50Mb so not sure what they could do apart from give you additional discounts on your monthly bills.
thenry is offline   Reply With Quote
Old 29-09-2011, 21:37   #5
lowei
Inactive
 
Join Date: Jul 2008
Location: nowhere near you
Services: BT INFINITY sky hd
Posts: 158
lowei has a spectacular aura about themlowei has a spectacular aura about themlowei has a spectacular aura about themlowei has a spectacular aura about them
Re: Where do i stand legally

The Manager of installations has been round and spoken to me, but he sat here constantly answering his phone. I obviously felt that he didn't care about the damage to my property.
I have recorded the conversation on my i phone.

Deadlock letter comes to mind and small claims court.
lowei is offline   Reply With Quote
Old 29-09-2011, 22:40   #6
Peter_
Permanently Banned
 
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Re: Where do i stand legally

Quote:
Originally Posted by lowei View Post
Hello
VM have used the box on the front of my terraced house to run a cable to my next door neighbour.This cable runs from my box under my window over my fence then into their property and they have damaged my fencing when they installed the cabling.I have had quite a lot of problems with my Internet for a few months,but now this is causing even more problems.
So as the title says where do i stand legally?

http://community.virginmedia.com/t5/.../737705#M77313
Ring them and tell them that you are giving them 48 hours and if no answer that you will be removing the cabling as it was installed without your prior knowledge during an act of trespass and that you will be suing them for damages to your property.
Peter_ is offline   Reply With Quote
Old 29-09-2011, 22:41   #7
MovedGoalPosts
Inactive
 
MovedGoalPosts's Avatar
 
Join Date: Jun 2003
Location: 127.0.0.1
Age: 59
Posts: 15,868
MovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny stars
MovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny starsMovedGoalPosts has a pair of shiny stars
Re: Where do i stand legally

Recorded delivery letter to Virgin Media stating:

1) You have not given permission for any cable to be routed via your property to your neighbours. You have not signed any wayleave or easement allowing the cable to be present to your neighbour. The only consent you have previously given is for cabled services from the street to your own property.

2) This letter is to be considered as a formal "Stop Notice" (Place that in bold across the top of the page, as well as in the text) to cease their tresspass on your land . You give Virgin Media 14 days from their recepit (you send recorded delivery so you'll know when they get it) to remove their tresspassing cable(s). If they fail to remove the cables within that time, you will arrange that yourself and will not accept any responsibility for damage that might be caused to their other equipment.

3) You hold Virgin Media, as the party who would have instructed their contractors to do the installation, fully responsible for the existing damage to your fence (make sure you describe it), and any further damage that they might cause removing their tresspassing cable(s). Within 28 days (you can allow a bit longer since it is presumably less of an inconvenience and also gives time to monitor any damage caused by the stripping out) you want them to properly commit to the repair faiing which you will arrange the works yourself and seek recompense for the costs incurred (you can threaten costs of your time too , stating the rate - keep that real, perhaps related to your true wage, but that might be a gambit too far).


It might also be worth telling your neighbour there is an issue as they might be blissfully unaware. After all maintaining good neighbour relations is probably more important than any dispute with VM.
MovedGoalPosts is offline   Reply With Quote
Old 05-10-2011, 00:03   #8
AGC123
Inactive
 
Join Date: Oct 2011
Posts: 6
AGC123 is an unknown quantity at this point
Re: Where do i stand legally

You have a legal right to have the cable removed / re-routed. Aslong as you own your property. I would advise against removeing it youself as vm is a reg utility company therefore tampering with there equip would constitute a criminal offence.
AGC123 is offline   Reply With Quote
Old 15-10-2011, 23:07   #9
lowei
Inactive
 
Join Date: Jul 2008
Location: nowhere near you
Services: BT INFINITY sky hd
Posts: 158
lowei has a spectacular aura about themlowei has a spectacular aura about themlowei has a spectacular aura about themlowei has a spectacular aura about them
Re: Where do i stand legally

i do own the property, so can i just phone the police regarding criminal damage?
lowei is offline   Reply With Quote
Old 16-10-2011, 05:17   #10
jungleguy
Inactive
 
Join Date: Sep 2007
Services: phone TV & BB
Posts: 431
jungleguy is a glorious beacon of lightjungleguy is a glorious beacon of lightjungleguy is a glorious beacon of lightjungleguy is a glorious beacon of lightjungleguy is a glorious beacon of lightjungleguy is a glorious beacon of lightjungleguy is a glorious beacon of light
Re: Where do i stand legally

first step would be to give the neighbor written 28 days notice to remove the cable.
jungleguy is offline   Reply With Quote
Old 16-10-2011, 05:38   #11
Tezcatlipoca
Inactive
 
Tezcatlipoca's Avatar
 
Join Date: Jun 2003
Location: Cambridge
Posts: 16,760
Tezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny stars
Tezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny starsTezcatlipoca has a pair of shiny stars
Re: Where do i stand legally

Quote:
Originally Posted by lowei View Post
i do own the property, so can i just phone the police regarding criminal damage?
Have you not done what Rob suggested?

Quote:
Originally Posted by Rob View Post
Recorded delivery letter to Virgin Media stating:

1) You have not given permission for any cable to be routed via your property to your neighbours. You have not signed any wayleave or easement allowing the cable to be present to your neighbour. The only consent you have previously given is for cabled services from the street to your own property.

2) This letter is to be considered as a formal "Stop Notice" (Place that in bold across the top of the page, as well as in the text) to cease their tresspass on your land . You give Virgin Media 14 days from their recepit (you send recorded delivery so you'll know when they get it) to remove their tresspassing cable(s). If they fail to remove the cables within that time, you will arrange that yourself and will not accept any responsibility for damage that might be caused to their other equipment.

3) You hold Virgin Media, as the party who would have instructed their contractors to do the installation, fully responsible for the existing damage to your fence (make sure you describe it), and any further damage that they might cause removing their tresspassing cable(s). Within 28 days (you can allow a bit longer since it is presumably less of an inconvenience and also gives time to monitor any damage caused by the stripping out) you want them to properly commit to the repair faiing which you will arrange the works yourself and seek recompense for the costs incurred (you can threaten costs of your time too , stating the rate - keep that real, perhaps related to your true wage, but that might be a gambit too far).


It might also be worth telling your neighbour there is an issue as they might be blissfully unaware. After all maintaining good neighbour relations is probably more important than any dispute with VM.
Tezcatlipoca is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 19:39.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.