Quote:
Originally Posted by General Maximus
sweet, I didn't know the call centre could do it. On the four of five times I have rang them over the last 17 years or so all I have had is script monkeys telling me I have got a virus or I need to change my browser to chrome.
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They definitely can raise those kinds of outages, but having worked on both sides of the fence (call centre and outage), I can confirm it's not done often and when it is done, it's not usually done right.
Most noise issues are picked up by the outage team "sweeping" for clumps of engineers being booked for the same area (as in like 3 engineers going to properties connected to the same cab). That's why it's still better to have an engineer booked, even if you don't think an engineer will be able to fix it - because it's the primary thing outage looks for when raising new area faults.